Two Men and a Truck Austin North

Business reply on Google

Preethi, I’m sorry to hear you feel this way and that your move did not meet expectations. I did want to clarify a couple of points: your move took approximately 4.5 hours, not 7 hours, and our pricing is based on actual time used after the two-hour minimum. Most one- to two-bedroom apartment moves typically take between 2–5 hours depending on access, distance, and circumstances on move day. I also understand you had a party to attend, but we do require someone over the age of 18 to be present for the duration of the move. Regarding the damages and service concerns you mentioned, those are taken very seriously. Our Quality Control Director and claims process are in place specifically to address issues such as damaged items or concerns about how the move was handled. We will continue to work through that process to review your claim. Thank you for your feedback.

Business reply on Google

We’re very sorry to hear about your experience and understand your frustration. Your move just took place this past Saturday, and our Quality Control Manager will be addressing any damages — they will be in touch soon if they haven’t already. This is not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We’d like the opportunity to make this right and see what we can do to resolve your concerns. If you have questions, please call 512-416-6800.

Business reply on Google

We’re sorry to hear about your concerns. Safety is extremely important to us, both on the road and during every move. This is certainly not the standard we expect from our team. If you’re willing, please give us a call at 512-416-6800 so we can learn more about what happened and address the situation. We appreciate the feedback.

Business reply on Google

We’re very sorry to hear about your experience and understand how frustrating that must have been. Our Quality Control Manager has been in touch to help address and resolve the concerns from your move. If you have any questions about the process, please feel free to call us at 512-416-6800 and we’d be happy to assist further.

Business reply on Google

We take claims like this very seriously. Your move was completed nearly a month ago, and this is the first time we’ve been notified that an item may be missing. At this time, there is no evidence indicating that our movers were involved. We have encouraged you to contact local authorities so an official investigation can take place, and we will fully cooperate while also conducting our own internal review. We understand moving can be stressful, and we are committed to handling concerns responsibly and through the proper channels.

Business reply on Google

Hi Britt, As explained, time concessions had already been made on your move at the point of billing. You were provided a 2-4 hour estimate and charged for 2.25 hours. This is a reasonable amount of time for what we moved into storage for you.

Business reply on Google

Hi Fatima, We are sorry to hear of your move experience. Our records do indicate that we attempted to follow up with you on the day after your move. If you wish to discuss further, our Quality Assurance department can be reached at 512-416-6800 x4.

Business reply on Google

Hello Scott, as a licensed mover in the state of Texas and regulated by the TxDMV, we are required to provide a "Do Not Exceed" proposal and contract. We are happy to hear that the crew did an exceptional job for you. If you have any further questions feel free to contact us at (512) 416-6800 and choose option 4.

Business reply on Google

Hi Poorna, We apologize that your move took longer than expected. Estimates are provided based on the information that is given to us and are used to inform you of approximate costs and to schedule movers appropriately. All of our staff are professionally trained movers and we do not employ any day-laborers. We are sorry that you are unsatisfied with the resolution of your damage claim, however, damages are processed based on the Valuation selected by the customer at the beginning of the move.

Business reply on Google

Hello Sandie, we are sorry that damages occurred during your move. Claims are processed based on the Valuation that was selected on the contract at the beginning of the move, in this case you and your husband selected Released Value Protection. We do offer higher levels of Valuation that could have been selected. We would also like to clarify that we take the hiring of professional crew members very seriously and perform background checks on all employees.