Two Men and a Truck Moving
🔧 Home Services · 9450 Philips Hwy Ste 1 · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Movers damaged property, lost boxes, and acted unprofessionally toward neighbors.
Business reply on Google
We are sorry to hear you feel this way about your recent move, Bailey. Our operations team has been attempting to reach you to discuss your concerns and continue the review process regarding the items you reported. We take all customer feedback seriously and always want the opportunity to gather the full details directly so concerns can be properly reviewed. We understand moving can be stressful, and our goal is always to provide professional service and open communication throughout the process. We appreciate your past business over the years and hope to have the opportunity to speak with you directly.
Moving service took thirteen hours for a short distance move.
Business reply on Google
Hi Lew, we’re sorry to hear this was your experience. That’s not the level of service we aim to provide, and we would really appreciate the opportunity to learn more about what happened. Every move can vary depending on access, packing, and scope, but your feedback is important to us. Please feel free to reach out to our team directly so we can review the details and see how we can make this right. We take a lot of pride in the consistency of our service and the strong referral relationships we’ve built in the community.
Items were missing after the move and management refused to help.
Business reply on Google
Hi Pat, thank you for sharing your concerns. Our operations team has been in communication with you and is continuing to review the details of your move. We appreciate you working with us as we review this.
Staff member was unprofessional and hung up on the customer.
Business reply on Google
Samantha, thank you for your feedback. We take pride in providing helpful and professional service when assisting customers with moving quotes. We have not been able to locate your information in our system, but we would welcome the opportunity to learn more about your experience. Please feel free to contact our office so we can look into this further and see how we can help.
Movers caused deep scratches to the customer's refinished hardwood floors.
Business reply on Google
Sarah, we appreciate you bringing your concerns to our attention. Our team reviews all feedback carefully and works to fully understand each situation before making any determinations. For further review, our Customer Care team is available at 800-345-1070 or [email protected]. They will be able to look into the details and assist you directly.
Moving company refused to cover damages to furniture and television.
Business reply on Google
We are truly sorry to hear about your experience. With a 96% referral rate, we can assure you this is not the norm, and we take feedback like yours very seriously. Please contact our Operations team directly at 904-745-0705 so we can review your claim in detail and work toward a resolution.
Movers were inefficient, unprofessional, and caused damage to personal belongings.
Business reply on Google
Karissa, we’re very sorry to hear this was your experience. With a 96% referral rate and thousands of moves completed locally, we can assure you this is not the norm. We take feedback like yours seriously and will be reviewing the details with our team. Thank you for bringing it to our attention.
Movers damaged the customer's carport roof during the moving process.
Business reply on Google
Robert, we sincerely apologize for the experience you've described and completely understand your frustration. Damaging your new home is the last thing we ever want to happen, and we take situations like this very seriously. We are continuing to work through this with you and remain committed to finding a resolution that is fair and respectful to both parties. We appreciate your patience and the opportunity to make this right.
Movers damaged a television and provided inadequate compensation for the loss.
Business reply on Google
James, Thank you for sharing your feedback. We genuinely regret that your experience with us was not what you had hoped for and want to address the concerns you’ve raised. The arrangements for your move were made by your family members, and during the booking process, a TV was not mentioned. Without this information, we were unable to recommend a TV protection kit, which provides added security for such items. Despite this, our team followed standard protocol by pad-wrapping the TV and obtaining a signed Release of Liability (ROL), which acknowledges the risks associated with transporting items without specialized protection. In an effort to address your concerns and prioritize your satisfaction, we offered to honor the standard $0.60 per pound valuation coverage for the TV and disregard the signed ROL. This is beyond our contractual obligations, but we wanted to make a goodwill gesture. Unfortunately, after further discussions, you became hostile and issued threats to our team. Following a review with our team, we’ve decided to honor the $40 compensation as agreed upon under the selected coverage terms. If you’d like to provide an address, we will promptly mail the check. While we
Movers damaged furniture, flooring, and walls, and failed to provide repairs.
Business reply on Google
Andrew, We sincerely apologize for the experience you've had and for the delay in addressing these issues. It’s clear we fell short of the level of service you expected, and we understand your frustration and concern, especially with the damages affecting your home and belongings. Our operations team is actively working to resolve this for you, and we’re committed to making things right as quickly as possible. Thank you for bringing these details to our attention – your feedback is invaluable in helping us improve our services.
Company failed to provide requested quote information and follow-up communication.
Business reply on Google
Marie, thank you for sharing your feedback. We sincerely apologize for the communication issues you experienced. After reviewing your customer profile, we found that two estimates were emailed to you, one on June 11 and another on June 22. Unfortunately, it appears your email address was entered incorrectly into our system, causing the miscommunication. We deeply regret the inconvenience this caused and understand your frustration. Your experience does not reflect the high standards we strive to maintain. We hope you'll consider giving Two Men and a Truck another chance in the future. Thank you for bringing this to our attention, and we wish you the best with your move.
Mover appeared intoxicated and company provided poor service and billing disputes
Business reply on Google
There are times when TWO MEN AND A TRUCK® customers go online and voice their opinions about our company – both positively and negatively. We take any complaints or negative reviews very seriously and are sorry for your frustration. We have a team of corporate customer care specialists who would be happy to speak with you further about this matter. If you think they may be of service, please contact call 800-345-1070 or email [email protected].
movers failed to reassemble furniture and misplaced essential hardware
Business reply on Google
Greg, we genuinely regret that your moving experience fell short of expectations, and we understand your frustrations. Your feedback is important to us. Please reach out to our operations team at 904-745-0705 so that we can discuss your concerns further and work towards a resolution.
Movers damaged refrigerator and company denied claim due to time limits
Business reply on Google
Robin, we apologize for the level of dissatisfaction you have from your recent experience with our company. As you are aware, we have a comprehensive protection plan in place for all our moves in case of any damage. The protection plan is detailed in many documents provided to you, such as your Pre-Move Confirmation Letter and the Moving Services Contract signed on the morning of the move. All customers are made aware of our time deadline to report a claim in their pre-move letter. At 96 hours, our customers are provided with ample time to report issues that could stem from moving services. Operations reached out after your move and was told everything was completed to your satisfaction. Unfortunately, we weren't made aware of any claim until ten days after your move. We hope you can understand policies and procedures that protect our customers and us as a business as well. We hold ourselves to a high standard and always ensure that procedures are followed to the best of our ability.
Movers abandoned job and charged excessive fees without providing service
Business reply on Google
Dr. Cue, unfortunately due to the condition of the customer's home, we were unable to allow our move team to move items in a home in that condition. Upon arrival it was a safety hazard to our team, and we do not subject our employees to situations of that nature. This situation went far beyond a crowed house, as they are aware of this as discussed. In regards to the travel fee, we reserved a crew and truck for their move and had to pay for those resources that we could no longer assign to another job. We truly wish them the best. -TWO MEN AND A TRUCK
Company withdrew unauthorized funds from customer bank account after service completion
Business reply on Google
Christine, thank you for the review. We are pleased to hear that Darius and Storm were professional and provided you with an excellent moving experience. Our sincere apologies for the miscommunication of your travel fee. We take any complaints or negative reviews very seriously and are sorry for your frustration. We have a team of corporate customer care specialists who would be happy to speak with you further about this matter. If you think they may be of service, please contact call 800-345-1070 or email [email protected].
Movers were slow, inexperienced, and management ignored customer feedback.
Business reply on Google
Ian, We're very sorry to hear you've had this experience. With a 96% referral rate, we can assure you this is not the norm. We encourage you to contact us at 904-745-0705 so we may address this with you.
movers overcharged for time and caused damage to furniture
Business reply on Google
We’re very sorry to hear you've had this experience, however we cannot find you in our system or any customer who has shared these concerns with our operations team. We encourage you to contact us at 904-745-0705 so we may address this with you.
Company overcharged for move and billed for their own equipment failure
Business reply on Google
There are times when TWO MEN AND A TRUCK® customers go online and voice their opinions about our company – both positively and negatively. We take any complaints or negative reviews very seriously and are sorry for your frustration. We have a team of corporate customer care specialists who would be happy to speak with you further about this matter. If you think they may be of service, please contact call 800-345-1070 or email [email protected].
Movers were unprofessional, caused property damage, and worked inefficiently.
Business reply on Google
There are times when TWO MEN AND A TRUCK® customers go online and voice their opinions about our company – both positively and negatively. We take any complaints or negative reviews very seriously and are sorry for your frustration. We have a team of corporate customer care specialists who would be happy to speak with you further about this matter. If you think they may be of service, please contact call 800-345-1070 or email [email protected].