U- Stor-It
🧰 Other Services · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility has overcharging issues, smoking, and unsecured gate access.
The business failed to open at the scheduled time.
Business reply on Google
Hi Ron. We apologize for the delay you experienced when arriving at the property. Our staff completes property checks prior to opening, which may have contributed to the delay. However, we understand how frustrating it can be to wait and appreciate you bringing this to our attention. mPlease contact us at (619) 789-5254 if you would like to discuss this further.
Staff made the customer feel unwelcome and an inconvenience during booking.
Business reply on Google
Hi Kesia. Thank you for taking the time to share your experience. We are glad to hear you found the property clean and appreciated the indoor parking, but we are very sorry to hear that your interaction with our staff left you feeling unwelcome and uncomfortable. That is not the level of customer service we strive to provide. We appreciate your honest feedback and will be addressing this with our team. We sincerely apologize that your first experience with us did not leave a better impression, and we appreciate you bringing these concerns to our attention.
Unhelpful and difficult staff member provided poor customer service.
Business reply on Google
Hi Aracely. Thank you for taking the time to share your experience. Our team works to maintain a professional, consistent, and policy-driven environment to ensure fairness and security for all customers. We understand that moving can be a stressful time, and we appreciate that you chose to store with us. We appreciate the time you stored with us and wish you the very best going forward. If you would like to discuss this further please do not hesitate to reach out to us directly at (619) 789-5254.
Staff was rude and disrespectful regarding the move-in process.
Business reply on Google
Hi Albert. Thank you for bringing this to our attention. We’re sorry to hear about your experience, as this is not the level of service we strive to provide. Your feedback has been noted so we can ensure it doesn’t happen again. Please contact us at (619) 789-5254 if you would like to discuss this further.
unauthorized price increases and unreliable payment and notification systems
Business reply on Google
Hi adri. Thanks for taking the time to share your feedback. We provide notifications to all customers regarding payments and any changes to their account, and if you are not receiving your receipts, please contact us directly at (619) 789-5254 to let us know. Our rates are adjusted occasionally to keep up with rising costs and to ensure the facility remains secure, clean, and well-maintained. We take customer service seriously and are always looking for ways to make our processes as smooth as possible. We appreciate your input and thank you for choosing U-Stor-It Self Storage.
Deceptive pricing and severe security vulnerabilities in storage units.
Business reply on Google
Hi Josh. Thank you for sharing your feedback with us. We understand how important transparency and security are when selecting a storage facility. Our facility is designed for individual unit use only, and accessing or interfering with any space other than your own is not permitted. We maintain controlled access and industry-standard construction and security practices throughout the property. The safety of our customers and their belongings is very important to us. All rental pricing—including base rent, promotion rates, required protection plans, and any one-time retail items—is fully disclosed during the online reservation and checkout process prior to payment. We appreciate every customer who chooses our facility and take feedback seriously as part of maintaining a respectful and secure environment for everyone on the property. If you would like to discuss this further, please contact us at (619) 789-5254. Thank you!