U-Stor-It
🧰 Other Services · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Frequent and excessive rent increases after initial move-in period.
misleading sales practices regarding locks and restrictive return policies
Business reply on Google
Hi Trevor! Thank you for your feedback and for recognizing our clean facility and convenient location. We understand your concerns regarding the lock requirement. The specific lock is required as part of our security standards and is intended to provide an added level of protection for our customers and their belongings. We also appreciate your feedback regarding our box return policy. We’re always looking for ways to improve the customer experience and appreciate you taking the time to share your concerns.
Facility increased monthly rates and added unauthorized insurance fees.
The storage unit rental fees increased by sixty-five percent.
Staff member displayed rude and unprofessional behavior.
Business reply on Google
Hi Vanessa. Thanks for sharing your feedback with us. We take customer service seriously and are committed to providing a professional, consistent experience for all of our customers. Our team follows clear procedures to ensure every visit runs smoothly and that the facility operates reliably for everyone. While experiences can vary, we stand by the standards we maintain and remain focused on helping all customers have a secure and positive storage experience. If you would like to discuss this further please contact us directly at (619) 292-0821.
Facility charged a full month fee for a five minute access.
Business reply on Google
Hi Andre. Thank you for sharing your experience. Our move-out process is designed to clearly define access dates so that units are properly closed and ready for the next customer. These policies are consistent across all customers and are in place to keep units secure, schedules predictable, and the facility running smoothly for everyone. While we recognize it may feel frustrating in certain situations, this approach allows us to manage the facility fairly and efficiently. If you would like to discuss this further please reach out to us directly at (619) 292-0821.
Customer evicted and sent to collections after police involvement at facility.
Business reply on Google
Hi Damaso! Thanks so much for sharing your feedback with us! We're glad to know we could meet your storage needs. If there’s anything more we can do to make your experience even better, feel free to reach out at (619) 292-0821. We’re always happy to assist!
Staff member displayed unprofessional behavior and threatened to terminate the lease.
inconsistent billing amounts provided by management after unit auction
Reserved equipment was unavailable at the store location
Unexpected seventy-five percent rental rate increase after three months.
Business reply on Google
Hi Joel. Thank you for your feedback. We understand that rent increases can be frustrating, and we truly appreciate your understanding. Like all storage companies, occasional adjustments are necessary to keep up with rising costs and to continue providing you with a secure, well-maintained facility and excellent service. We value you as a customer and for choosing U-Stor-It Self Storage for all of your storage needs. Please contact us at (619) 292-0821 if you would like to discuss this further.
The monthly rental rate doubled after five months of storage.
Business reply on Google
We’re so glad to hear you had a great experience, Sammi ! Providing excellent service is our priority, and it’s rewarding to know we’ve met your expectations. If you ever need anything or have questions, feel free to reach out to us at (619) 292-0821 . We’re always here to help!
Staff provided poor service and failed to clarify location access issues.
Business reply on Google
Hi valued customer, thank you for taking the time to share your experience. We’re glad to hear you chose U-Stor-It for its location and cleanliness, and that you’ve had a positive experience with our West Covina facility in the past. We understand that travel and a busy schedule can make convenience especially important, and we strive to accommodate all of our customers’ needs as best as possible. We appreciate your feedback and will continue working to provide a consistent and helpful experience across all our locations. If you ever need further assistance, please feel free to reach out to us directly at (619) 292-0821.
lack of lighting and unprofessional management at storage facility
Business reply on Google
Hi Betty. Thank you for your feedback! Our facility uses sensor-activated lighting in the hallways to provide convenience while conserving energy, so the lights come on as you walk through. We appreciate you sharing your experience with us. If you have any questions please don't hesitate to reach out to us directly at (619) 292-0821.
customer denied access to storage unit despite paying monthly fees
Business reply on Google
Hi alan. Thank you for sharing your feedback. Your concerns are important to us, and we’re committed to improving. If you’d like to discuss this further, please reach out to us directly at (619) 292-0821.
Refusal of refund, unexpected fees, and inaccurate unit dimensions.
Business reply on Google
Hi Chris. Thank you for sharing your feedback with us. Unfortunately we do not give out refunds or transfer leases and this policy is applied consistently to all customers to ensure fairness. Insurance is a required part of our rental process to help ensure that your belongings are protected in the event of unexpected damage or loss. We’ve made securing coverage simple—whether you choose to use our protection plan or provide your own policy. We’re sorry to hear that we didn't meet your expectations this time and will make sure your feedback is noted. Please reach out to us directly at (619) 292-0821 if you would like to discuss this further.
Customer received a smaller storage unit than the one reserved online.
Business reply on Google
Hi Daniel. Thank you for your feedback. We apologize for the inconvenience this may have caused. Your feedback is highly appreciated, and we will use it to improve our communication. If you have further questions or concerns, please contact us directly at (619) 292-0821.
The business refuses to provide a refund for unused storage space.
Business reply on Google
Hi Diana. Thank you for your feedback. Your concerns are important to us, and we’re committed to improving. If you’d like to discuss this further, please reach out to us directly at (619) 292-0821.
Staff were unavailable and did not respond to phone calls.
Business reply on Google
Hi Angelica. Thank you for your feedback and we’re sorry we missed you! Our office hours are Mon-Fri 9:30AM-6:00PM and Sat-Sun 9:30AM-5:00PM. We always aim to respond as quickly as possible—feel free to call us again or stop by during business hours. We’d be happy to help!
The business repeatedly increased monthly rental fees without prior notice.
Business reply on Google
Hi Kim. We apologize for your negative experience. We do notify our tenants 30 days prior to any changes in your rent. We understand that rent increases can be frustrating, and we truly appreciate your understanding. Like all storage companies, occasional adjustments are necessary to keep up with rising costs and to continue providing you with a secure, well-maintained facility and excellent service. We value your time with us and thank you for your feedback. Wishing you the very best!