U-Stor-It Self Storage - Auburn Gresham
🧰 Other Services · 8737 S Ashland Ave · Chicago
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor customer service and restrictive access to storage unit
Business reply on Google
Hi Kristina. We’re sorry to hear about the challenges you experienced and appreciate you taking the time to share your feedback. We understand that handling the affairs of a loved one can be overwhelming, and we regret that your experience did not meet your expectations. We take all feedback seriously and are committed to reviewing our processes to improve guidance and support for customers in similar situations. If you have any further concerns, we encourage you to reach out to our management team directly at (773) 290-1019.
Theft occurred on site and staff failed to notify the customer.
Business reply on Google
Hi Tracy. We're sorry to hear about your experience. The security of our facility and the well-being of our customers are extremely important to us. We are committed to providing timely and effective communication, and we apologize that this was not your experience. Please reach out to our team directly at (773) 290-1019 so we can discuss your concerns further. Thank you.
Staff were rude and pricing policies are inconsistent across locations.
Business reply on Google
Hi Shonta. We are sorry to hear about your negative experience. We understand your concerns and appreciate you sharing your experience. Thank you for bringing this to our attention. Friendly service is very important to us, and we apologize if that wasn’t reflected. If you have any further concerns please don't hesitate to reach out to us directly at (773) 290-1019.
Staff harassed customer and falsely reported an incident to police.
Business reply on Google
Hi Sam. We sincerely apologize for your experience and take your concerns very seriously. This is not reflective of the service we aim to provide. If you would like to discuss this further please reach out to us at (773) 290-1019. Thank you.
Customer charged for full month after moving out early
Business reply on Google
Hi Teresa. We are sorry to hear about your experience at U-Stor-It Self Storage - Auburn Gresham. Tenants must provide a 15-day notice prior to move-out. We do not prorate or give refunds if you move-out early. If you would like to discuss this further or have additional questions please contact us directly at (773) 290-1019.
The business allegedly backdates start dates to shorten the grace period.
Business reply on Google
Hi Constance Hill. We’re truly sorry to hear about your experience. Your experience is not what we aim for, and we appreciate you bringing these issues to our attention. Please reach out to us directly at (773) 290-1019 so we can help resolve your concerns.
hidden fees and incorrect charges for items left by others
Business reply on Google
Hi Our Father! We apologize for the confusion regarding the lock fee. All our facilities require a lock to ensure your belongings will be kept safe. We aim to be upfront about all costs and will make sure to communicate them more clearly in the future. Your feedback is important, and we’ll use it to improve our communication. If you have any other concerns, please reach out to us directly at (773) 290-1019.
Staff were late and inefficient during the furniture delivery process.
Business reply on Google
Hi Kimberly. Your feedback is very valuable to us. We are deeply sorry you had a bad experience. I don't believe you have the right company; our U-Stor-It staff does not assist with dropping off furniture at our customer's apartments. If you have any questions or need further assistance, please call us directly at (773) 290-1019.
Unauthorized account creation using customer email address
Business reply on Google
Hi Major. Thank you for bringing this to our attention. We take privacy and security seriously and apologize for any inconvenience this may have caused. In order to notify you of important account-related information, we require an active email address for all customers. We appreciate your understanding and will ensure your concerns are addressed.
Facility threatened property seizure and has a rodent infestation.
Business reply on Google
Hi EL. Thank you for your feedback. We want to assure you that we are committed to the safety and security of our customers' belongings. We encourage you to reach out directly at (773) 290-1019 if you have any concerns.
Staff exhibited discriminatory behavior and refused to discuss billing options.
Business reply on Google
Hi Lynette. We regret to hear about your experience with us. We never strive to provide this kind of customer service and we deeply apologize that we fell short. If you’d like to discuss this further, please reach out to us directly at (773) 290-1019.
allegations of theft and unauthorized access to customer storage units
Business reply on Google
Hi Bo. We are sorry to hear about your experience. We do notify our tenants 30 days prior to any changes in your rent. We understand that rent increases can be frustrating, and we truly appreciate your understanding. Like all storage companies, occasional adjustments are necessary to keep up with rising costs and to continue providing you with a secure, well-maintained facility and excellent service. We value your time with us and thank you for your feedback. Wishing you the very best!
Stored items were tampered with and displaced inside the storage unit.
Elevator malfunction prevented access to unit and manager charged for relocation
Unexpected additional fees are increasing the total cost of storage rental.
Storage units are smaller than the advertised dimensions.
Employees were disrespectful and unprofessional during the customer interaction.
Staff failed to copy ID and disabled customer access to unit.
Storage units are smaller than expected
The business closed earlier than the posted operating hours.