U-Stor-It Self Storage - North Park
🧰 Other Services · 3350 El Cajon Blvd · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business charged for an additional month after account cancellation request.
Business reply on Google
Hi Peter. We do require a 7-day notice prior to vacating a unit, and because we operate on anniversary billing, tenants who move out on or after their billing date will be charged for the next rental period. Please contact us at (619) 768-0817 if you would like to discuss this further.
Facility auctioned customer property same day payment was due without warning
Business reply on Google
Hi Evangelina. Thanks for sharing your feedback with us. Our facility operates on anniversary billing, meaning payments are due based on the date the rental agreement begins. Payment due dates remain consistent according to the terms outlined in the rental agreement. Multiple notices are sent throughout the delinquency process in accordance with applicable laws before any account becomes eligible for auction. We strive to provide clear communication and professional service to all customers. If you would like to discuss your account in greater detail, we encourage you to contact us directly at (619) 768-0817 so we can address any remaining questions.
Unclear contract terms resulted in unexpected additional billing charges.
Business reply on Google
Hi Justin. Thank you for your feedback and for your kind comments about our facility and staff. We're glad to hear you had a positive experience with our customer service team. We would like to clarify that all of our rentals are month-to-month and remain active until a customer completes the move-out process. While there is no long-term lease commitment, occupancy does not automatically end after one month. To prevent future charges, a move-out notice must be provided and the unit must be vacated according to the terms of the rental agreement. Our goal is always to provide clear information during the rental process, and we appreciate your feedback. Thank you for choosing our facility, and we wish you the very best.
Staff members exhibit unprofessional and rude behavior toward customers.
Business reply on Google
Hi Brayan. Thank you for taking the time to share your feedback. We’re sorry to hear that your experience hasn’t met your expectations. We strive to provide a respectful and professional environment for all of our customers, and we appreciate you bringing this to our attention. Your comments have been noted, and we’ll continue working to ensure a positive experience for everyone who visits our facility. Please contact us at (619) 768-0817 to discuss this matter directly.
Business charged for an extra month and sent bill to collections.
Business reply on Google
Hi Joseph. Thank you for your feedback. We apologize for the confusion and frustration you experienced. Our goal is to be transparent about policies, and we understand how this situation fell short. We will review the communication and ensure better clarity moving forward. If you'd like to discuss this further, please feel free to reach out directly at (619) 768-0817. We appreciate your input.
Staff mocked a customer during a payment collection phone call.
Business reply on Google
Hi Josue. We’re sorry to hear about your experience. Your concerns are important to us, and we’re committed to improving. If you’d like to discuss this further, please reach out to us directly at (619) 768-0817.
Staff member was unable to provide basic information about management.
Business reply on Google
Hi R Rodriguez. Thank you for your feedback. We apologize for the experience you had and understand your frustration. This is not the level of service we aim to provide, and we will be addressing the issue to ensure better preparation moving forward. If you have any questions or concerns please reach out to us directly at (619) 768-0817.
Limited facility access hours prevent retrieval of stored items.
Business reply on Google
Hi Houston. We're sorry to hear about your experience. Our hours for the U-Stor-It North Park location is Mon-Fri 6am-6pm & Sat-Sun 6am-5pm if you are not enrolled in autopay. Those enrolled in Autopay have extended hours until 8pm everyday of the week. Please feel free to contact us at (619) 768-0817 if you would like to discuss this further.
Inaccurate holiday hours on website prevented access to storage unit.
Business reply on Google
Hi, Nadeen. We apologize for the inconvenience this may have caused. Your feedback is highly appreciated, and we will use it to improve our communication. If you have further questions or concerns, please contact us directly at (619) 768-0817.
Inflexible billing policies and frequent rate increases.
Business reply on Google
Hi George. We’re really sorry to hear about your experience. Your concerns are important to us, and we’re committed to improving. If you’d like to discuss this further, please reach out to us directly at (619) 768-0817.
Staff member was unprofessional, rude, and refused to provide supervisor contact.
Roof leak caused flooding and damage to stored items
Difficult facility navigation and inconvenient elevator security code requirements.
Facility was locked and unstaffed during posted business hours.
Frequent rent increases, limited operating hours, and rude staff behavior.
The company increased monthly storage fees without providing prior notice.
Staff used bait and switch tactics and yelled at the customer.
frequent rent increases and poor facility design
Frequent price increases and limited facility access hours
Inaccurate gate access hours and lack of management support.