U-Stor Self Storage Dallas, TX
🧰 Other Services · 2 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Business failed to honor a promised referral discount on the bill.
Business reply on Google
Mr. Jones did get his discount and even got an extra discount, Mr. Jones was here yesterday and was very pleasant and agreed that this review was incorrect, because I did not hang up on him as the review states. Please discuss with Mr. Jones and take this review down. Thank you
Maintenance worker observed cutting a lock off a storage unit
Business reply on Google
Maintenance was in bed asleep at 2:30 am however if you have details on suspicious activity please call us at 972-557-3007 and i will be happy to assist you with any concerns
Automatic payment schedule causes recurring late fees.
Business reply on Google
We are sorry for the situation you experienced. If you will call the office at 214-352-9191, we will try and work through any issues you have had. We are more than happy to assist you. Thank you.
The storage units are considered too expensive.
The facility has security issues involving theft and unauthorized individuals.
Staff member harassed customer for staying longer than one hour.
Business reply on Google
We have rarely have a 1 star rating and if you would call our office at 214-352-9191 we would like to have the opportunity to discuss this issue so the next time you have the occasion to use self storage you will think of our company more positively.
Facility has rodent infestation and staff exhibits unprofessional and discriminatory…
Business reply on Google
I'm sorry to hear about your experience at U-Stor Self Storage. We take pest control and our customers' privacy seriously, and these concerns do not reflect our values as a business. Please reach out to us directly so we can address your specific concerns and make things right.