U-Stor Self Storage Mandarin
🧰 Other Services · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
customer has not received billing statements for nine months
The business has implemented extreme fee increases for storage unit rentals.
The business repeatedly increases the monthly storage rental rates.
Business reply on Google
Damon, we take your feedback seriously about rate increases. We never raise our rates more than once per year and then only to stay competive in the market. We are glad our property managers, Russ & Elona, provide great service. Thank you for storing at U-Stor Mandarin!
Termite infestation in storage unit caused damage to stored personal property.
Business reply on Google
Edward, We are surprised about the nature of your issue, since we have a professional pest control company that treats the property once a month, to include termite prevention. Units are also treated after move-outs. We are sorry your experience was not what you expected, and we wish you the best.
Inflexible payment policies and hazardous debris in the storage facility.
Frequent price increases make the storage unit too expensive.
Business reply on Google
Michael, Thank you for your review. It is a secure facility. We never raise our prices more than once a year and then only to stay competitive. We have increased wages, utilities, insurance, & taxes, just to name a few items that have gone up this year. Thank you for your business.
Management is illegally accessing units and falsely accusing tenants of theft.
Business reply on Google
We are confident that readers of your post can conclude for themselves that the measures we are taking are in the best interest of anyone who stores or is considering storing at U-Stor Mandarin. In rare instances, unfortunately, providing top security means having to involve the authorities. Thank you for your posting and we believe that our handling of it only proves how greatly we value our customers and how seriously we take the security of their goods.
Theft occurred due to lack of promised security and alarm systems.
Business reply on Google
We are surprised to learn that you paid for another month’s rent on your unit. As we stated in our letter to you, we do empathize…but cannot understand why someone would - as you claim - break into only your unit and then put a lock back on it. Never have we had such a suspicious occurrence. In fact, we have had no previous storage unit burglaries at U-Stor Mandarin. Our District Manager has made some attempts to reach you by phone, and has left a message. We are sorry for your inconvenience, and would like to somehow help. We hope that your insurance company will be able to sufficiently rectify your claim.
The facility access roads are too narrow for large trucks.
Frequent rent increases and disputed late fee charges.
The facility makes the move-out process difficult for the customer.
Stored items were destroyed by pests and rental prices increased.
roof leak in storage unit was not properly repaired
Inflexible payment schedule and excessive late fees for storage unit access.