UC San Diego Health Express Care – Rancho Bernardo
🩺 Health & Wellness · 16950 Via Tazon 1st Floor · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
facility lacks permissions to prescribe advanced or moderate care medications
Business reply on Google
Hi Raven, we are sorry hear that you were not provided the assistance you needed. If you have any additional information you would like to share with our Experience Team, please contact 619-543-5678. If not, we understand, and thank you again for your feedback.
Patient refused service despite website policy stating self-pay is accepted.
Business reply on Google
Hi Jonathan, we are so sorry to hear about your experience with trying to gain access to care. Please call 619-543-5678, if you want to share more about your experience.
Patient refused service for arriving five minutes late to appointment.
Business reply on Google
We are so sorry, Cary, to hear that your experience at our Urgent Care was less than excellent. We hope you got the care you needed and are feeling better. If there is other information you'd like to share, a member of our Experience Team would be happy to connect with you. Please call 619-543-5678 to speak with one of our specialists, if interested. If not, we understand, and thank you for your feedback.
Laboratory failed to complete medical orders causing delays and extra costs
Business reply on Google
We are so sorry to hear that your experience was less than excellent, and if possible, we would like to help. If there is additional information that you would like to provide our Experience Team, please call 619-543-5678.
Staff refused service due to a four minute arrival delay.
Business reply on Google
We are so sorry to hear about your experience, Babak, including the communication issues you mentioned. If you have any interest in speaking with a dedicated member of our Experience Team, please call 619-543-5678. If not, we understand, and thank you for sharing your feedback.
Long wait time and rushed medical consultation
Business reply on Google
Hi A G, we are so sorry that you had a less than excellent experience at our Express Care, including the long wait time. If possible, we would like to help. One of our dedicated Experience Specialists would love to connect with you to learn more. If you have any interest in speaking with our Experience Team, please call 619-543-5678.
Clinic restricts patients to discussing only one symptom per visit.
Business reply on Google
Thank you for sharing your feedback, Maria. We are sorry that your care needs were not met at our Express Care. If you have not already contacted our Experience Team, you may connect with them at 619-543-5678.
Staff refused service for minor lateness despite urgent medical condition.
Business reply on Google
Hi Cathy, we are so sorry to hear about you and your husband's experience with our team at our Express Care. If possible, we would like to help. If you have any interest, again, in speaking with our Experience Team, please call 619-543-5678. If not, we certainly understand, but we would like to reconnect with you about the issue.
Urgent care facility refused immediate service without a prior appointment.
Business reply on Google
Hi Parham, we are so sorry to hear about your experience and would like to help, if possible. One of our dedicated Experience Specialists would love to connect with you. If you have any interest in speaking with our Experience Team, please call 619-543-5678. If not, we certainly understand, and thank you for your feedback.
Unprofessional staff and dismissive medical care at express care clinic.
Business reply on Google
Hi Effa, thank you for sharing your feedback. We appreciate it and are so sorry to hear that your recent experiences at our Express Care have been less than excellent. One of our dedicated Experience Specialists would love to connect with you. If you have any interest in speaking with our Experience Team, please call 619-543-5678. If not, we certainly understand, and thank you again for your feedback.
appointment required for express care with limited urgent care locations
Business reply on Google
Hi Denise, thank you for your feedback. We're sorry that your experience was less than excellent. If you have any interest in speaking with our Experience Team, please call 619-543-5678.
Staff refused medical registration before posted closing time.
Business reply on Google
Hi J Q, we are so sorry to hear about your experience at our Express Care. One of our dedicated Experience Specialists would love to connect with you. If you have any interest in speaking with our Experience Team, please call 619-543-5678. If not, we certainly understand, and thank you for your feedback.
The front desk receptionist was extremely rude to the patient.
Business reply on Google
Hi Jewelz, we are so sorry to hear that your experience with us was less than excellent. One of our dedicated Experience Specialists would love to connect with you. If you have any interest in speaking with our Experience Team, please call 619-543-5678. If not, we certainly understand, and thank you for your feedback.
Appointment was cancelled without prior notification to the patient.
Business reply on Google
Hi Ira, We are so sorry to hear about your recent experience. One of our dedicated Experience Specialists would love to connect with you. If you have any interest in speaking with our Experience Team, please call 619-543-5678. If not, we certainly understand, and thank you for your feedback.
Long wait times and poor communication regarding testing availability and procedures.
Business reply on Google
Hi, We are very sorry to hear about your recent experience with us. One of our dedicated Experience Specialists would love to connect with you to see if we can make this right. If you would like to speak to one of our Experience Specialists, please call 619-543-5678. Thank you again for your feedback.
Doctor provided poor care and incorrect diagnosis with unprofessional staff behavior.
Business reply on Google
Hi Teresa, We are very sorry to hear about your recent experience with us. One of our dedicated Experience Specialists would love to connect with you to see if we can make this right. If you are interested in speaking with our Experience team, please call 619-543-5678. If not, we certainly understand, and thank you for your feedback. Sincerely, UC San Diego Health
Urgent care facility was at capacity and refused service
Business reply on Google
Hello, We are very sorry to hear that your recent experience with us at our Urgent Care was less than excellent, but if possible, we would like to help. One of our dedicated Experience Specialists would love to connect with you. If you are interested in speaking with our Experience team, please call 619-543-5678. If not, we certainly understand, and thank you for your feedback
website scheduling error caused incorrect appointment type and location confusion
Business reply on Google
Hi Richard, We are very sorry to hear that your recent experience at our Urgent Care was less than excellent, but if possible, we'd like to help. One of our dedicated Experience Specialists would love to connect with you. If you are interested in speaking with our Experience team, please call 619-543-5678. If not, we certainly understand, and thank you for your feedback
Appointment cancelled by staff with long wait time for rescheduling
Business reply on Google
Hi Selma, Thank you for taking the time to share your experience with us. We are so sorry to hear that your experience with us was less than excellent, but if possible, we’d like to help. One of our dedicated Experience Specialists would love to connect with you to see if we can make this right. If you are interested in speaking with our Experience team, please call 619-543-5678. If not, we certainly understand, and thank you again for your feedback.
Staff denied patient access to an accompanying medical advocate
Business reply on Google
Thank you for taking the time to share your experience with us, Nicholas. We hope your daughter is doing well. Our team members are working hard to ensure that our patients and their loved ones feel respected at UC San Diego Health. We are very sorry to hear that your recent experience with us did not meet your expectations. If possible, we’d like to help. One of our dedicated Experience Specialists would love to connect with you to see if we can make this right. If you are interested in speaking with our Experience team, please call 619-543-5678 or send us a private message with your contact information and we will have an Experience Specialist contact you. If not, we certainly understand, and thank you again for your feedback.