UFC GYM Morgan Park
🏋️ Fitness & Gyms · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Gym charged recurring service fees despite having backup payment methods.
Business reply on Google
Hello Jacarie, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with the service fees and the process of managing your membership. It's important to us that our members feel valued and supported, and we're sorry to hear that this hasn't been your experience. We understand how concerning unexpected charges can be, and we regret any miscommunication regarding the payment process and cancellation policy. Your feedback is crucial, and we will be reviewing our procedures to ensure better clarity and support for our members in the future. Please feel free to reach out to us directly at the gym, and we would be happy to discuss your concerns further and see how we can assist you. We appreciate your membership and hope to have the opportunity to resolve this matter to your satisfaction. Thank you again for your feedback.
gym requires in-person cancellation despite online sign-up process
Business reply on Google
Hello Briana, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the cancellation process. Your comments are important, and we are committed to addressing your concerns. We strive to make our membership processes as clear and straightforward as possible, and your input helps us identify areas for improvement. Please feel free to reach out to our team directly at the gym, and we will do our best to assist you further. Thank you for bringing this to our attention.
Staff failed to provide a tour or follow up on interest.
Business reply on Google
Hello Byron, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience. We strive to provide a welcoming and informative environment for all our guests, and it seems we fell short during your visit. Your comments are important to us, and we will address this with our team to ensure that future visitors receive the attention and guidance they deserve. If you're open to it, we would love the opportunity to invite you and your girlfriend back for a proper tour of our facilities. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can do to improve your experience. Thank you again for your feedback.
Gym closed unexpectedly without prior notification to members.
Business reply on Google
Thank you for taking the time to share your experience, Andre. Your feedback is important, and we take concerns like this seriously. We strive to provide the best for our members, and we appreciate your input. Thank you for sharing your thoughts with us.
Poor facility maintenance, inconsistent lounge hours, and unprofessional staff behavior.
Business reply on Google
Hi Bree, Thank you for taking the time to share your detailed feedback with us. We're genuinely sorry to hear about your experience and the issues you've encountered. We strive to provide a premium experience for all our members, and it's clear we've fallen short in several areas. Your concerns about the cleanliness and maintenance of our facilities are important to us, and we are addressing these issues with our team to ensure improvements are made promptly. We understand the importance of hygiene and are committed to maintaining a clean and welcoming environment. Regarding the recovery lounge hours, we apologize for the confusion and inconvenience you've faced. We will ensure that all staff are informed of the correct hours and that this information is communicated clearly to our members. We appreciate your patience as we work to resolve this. We're also sorry to hear about your interactions with our staff. Providing excellent customer service is a priority, and we will be addressing these concerns with our team to ensure a more positive experience for you and all our members. It's great to hear that Praise and the young man at the front desk have made a positive impression, and
Staff refused restroom access to a pregnant non-member.
Business reply on Google
Dear Mariah, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your visit. It is never our intention to make anyone feel unwelcome or unsupported, especially in a situation like yours. We understand the importance of providing excellent customer service and accommodating the needs of all individuals, particularly those who are pregnant. Your feedback is invaluable, and we will be addressing this matter with our team to ensure that we handle such situations with greater empathy and care in the future. We truly regret that your experience did not reflect the high standards we strive to uphold. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. Thank you again for bringing this to our attention, and we hope to have the opportunity to make things right.
Gym management fails to ensure staff maintain appropriate behavior toward women.
Business reply on Google
Dear Ma'Kayla Mashburn, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience. Ensuring a safe and welcoming environment for all our members is of utmost importance to us, and we take your concerns very seriously. We would like to learn more about your experience so we can address the issues you mentioned and work towards improving our gym environment. Please feel free to reach out to us directly at your earliest convenience. Your feedback is invaluable in helping us make necessary changes. Thank you again for bringing this to our attention.
Management fails to address reports of sexual harassment by gym members.
Business reply on Google
Dear D’shya Daniels, Thank you for taking the time to share your experience with us. We are deeply concerned to hear about the issues you've encountered at our gym. Your safety and comfort are our top priorities, and we take these matters very seriously. We sincerely apologize for any distress this has caused you and want to assure you that we are committed to addressing these concerns promptly. We are actively reviewing our policies and procedures to ensure a safe and respectful environment for all members. Please feel free to reach out to us directly if you would like to discuss this matter further. Your feedback is invaluable in helping us improve, and we appreciate your honesty. Thank you for bringing this to our attention.
Staff behavior created an uncomfortable and unsafe environment for women.
Business reply on Google
Hello Raheema, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience at UFC GYM Morgan Park. We strive to create a welcoming and safe environment for all our members, and it’s concerning to hear that we fell short in your case. Your feedback is important, and we are committed to addressing these issues. Please know that we are taking steps to ensure that our gym is a comfortable space for everyone. If you have any further details or suggestions on how we can improve, I would appreciate the opportunity to discuss this with you directly. Thank you again for bringing this to our attention.
Management refused a refund after reports of an uncomfortable environment.
Business reply on Google
Dear Kendall, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience. Your comfort and safety are of utmost importance to us, and it is concerning to learn that you felt uncomfortable during your visits. We take your comments seriously and are committed to addressing the issues you've raised. Our team is reviewing our policies and procedures to ensure a welcoming and respectful environment for all members. We apologize for any distress this situation may have caused and appreciate you bringing it to our attention. Please feel free to reach out to us directly if you would like to discuss this matter further. We value your input and hope to have the opportunity to make things right.
Staff engaged in inappropriate physical contact and refused a refund request.
Business reply on Google
Dear Stephanie, Thank you for taking the time to share your experience with us. We are deeply concerned to hear about your experience and take these matters very seriously. Ensuring a safe and respectful environment for all our members is our top priority, and we are committed to addressing any behavior that falls short of our standards. We would like to investigate this matter further and take appropriate action. Please reach out to us directly at your earliest convenience so we can discuss this in more detail. Your feedback is invaluable in helping us improve and ensure a positive experience for everyone at our gym. Thank you for bringing this to our attention.
The gym failed to pay for completed plumbing services.
Business reply on Google
We’re sorry to hear about your experience, Anel. It's important to us that all matters are handled promptly. We’ll investigate this issue to ensure it gets resolved. Thank you for bringing it to our attention.
excessive and unexpected membership fees and cancellation charges
Business reply on Google
We’re sorry to hear about your experience, Keke. We strive for transparency with our fees and regret any confusion. Your feedback is valuable, and we'll take it into account as we work to improve our services. Thank you for bringing this to our attention.
Staff member used inappropriate language in front of children
Business reply on Google
Thank you for your feedback, Maria. We sincerely apologize for your experience and take your concerns seriously. Our goal is to provide a welcoming environment for everyone, and we will address this matter to ensure it doesn’t happen again. Your input helps us improve.
Customer charged an excessive fee for a same-day payment.
Business reply on Google
We appreciate your feedback, Brandon. We're sorry to hear about your experience with the billing issue. It’s important to us that our members feel valued, and we’ll look into this matter further to ensure it’s addressed. Thank you for bringing it to our attention.
Staff member was dismissive and unhelpful regarding membership program inquiry.
Business reply on Google
Thank you for sharing your experience, Nathan. We strive for excellent customer service. Your feedback is invaluable, and we’ll address this with our team to ensure a more welcoming atmosphere for future visits. Thank you for bringing this to our attention.
unauthorized charges exceeding the agreed monthly membership fee
Business reply on Google
Thank you for your feedback, Joseph. We aim to offer payment transparency and appreciate you bringing this to our attention. We're committed to clear communication and ensuring a great experience for all members. Your input is invaluable in helping us achieve that.
Front desk staff was rude and refused to provide a tour.
Business reply on Google
We appreciate you sharing your experience, Paula. First impressions are crucial, and we appreciate your feedback. We strive for a welcoming atmosphere for all our members. Thank you for bringing this to our attention.
gym refuses to cancel membership despite relocation and charges card
Business reply on Google
Hi Tatyana, thank you for your review. At UFC Gym, accountability and clear communication are core to how we operate. Feedback like yours helps us strengthen our processes and set clear expectations, supporting a smoother, more professional experience for all members moving forward. Please feel free to contact the gym if you’d like to discuss your membership.
The gym is charging unauthorized fees and the manager was unhelpful.
Business reply on Google
Hi, thanks for sharing your feedback. Our billing and membership policies are outlined in the agreement, and we aim to make sure they’re communicated clearly from the start. We’ll review this with our team to reinforce consistency and expectations. At UFC Gym, we value respect and straightforward communication, and your comments help us stay aligned. If you’d like to discuss your account, feel free to stop by or give us a call.