ULUX Nail Spa at Oak Lawn

Business reply on Google

Thank you so much for sharing your experience! ULUX Nail Spa are grateful to have clients like you and hope to see you soon. 💖

Business reply on Google

HI Nicole I am writing to you personally to offer my sincerest apologies for the experience you had at our salon. I understand that there was significant confusion regarding happy hour pricing and more importantly, a concern regarding the health of your nails. I want to completely transparent with you about what happened. It appears the misunderstanding regarding your bill was on our end. We entered an incorrect amount for the main service, which resulted in a higher total than you expected. It was never our intention to mislead you or act in a “shady” manner. To clarify for any future visits, our happy hour discount applies to main services only, which include solid color, tip and shaping. Any additional services (designs, removal, French, ombre or specific treatments) are considered add-ons and are not covered by the happy hour promotion. However, because this was our clerical error, we’ll take full responsibility for the frustration this caused. We have already credited back to your account. This credit is available for you to use whenever you visit us next. Regarding the infection you mentioned. After looking into this and noting that we’ve had similar issues after several trie

Business reply on Google

Hi Rasheen, thank you so much for your feedback! We are so glad to hear that you were happy with the quality of your services. We sincerely apologize if there was any confusion regarding the pricing, and we'd like to provide a clear breakdown for you: Gel Full set start at $65+ $5 for shape (we waived the extra charge for length) and cat-eye add-on $25 which come out to be $95. Regarding the Gel Pedicure, as we mentioned during your service, the cat-eye effect is an additional charge on top of the standard gel pedicure. We apologize if this wasn't communicated clearly at the time of your visit. We'll make sure to be much more clear about add-on pricing next time. We look forward to seeing you again! Don't forget we offer a Happy Hour (Mon-Thur, 10AM-3PM) where you can get 20% off main services!

Business reply on Google

Hi Natashia, we are writing to let you know how sincerely sorry we are about the injury to your toe and thank you for your meaningful feedback. As you know, we reached out immediately to resolve the issue once we were made aware. We want to reassure you that we follow strict procedures to carefully disinfect all tools after every service, as the safety of our clients is our top priority. It has been close to a month since we settled everything, we truly hope you are feeling much better now. We value your patronage and would love the chance to welcome you back to the salon soon.

Business reply on Google

Thank you for sharing your feedback with us. We are truly sorry to hear that your first Gel-X experience didn't meet your expectations, especially since you were so happy with the initial results. We understand your disappointment regarding the longevity of the set compared to the cost. We want to reassure you that, unlike a set of Walgreens press-ons, our professional service comes with a guarantee of support. We stand behind the quality of our work with a 2-week warranty on all Gel-X sets. If you experience any issues like loosening or popping within that 14-day window, we ask that you call us immediately. Even at 12 days old, we can still fix the set to ensure it lasts as it should. At this moment, your set is now 4 weeks old, which is why they are likely reaching the end of their wear cycle. However, because we want you to be a satisfied long-term client, we would love the chance to show you the true quality of our services again. We want to make sure your next experience is much better and we will try a different application technique next time to ensure your set lasts and stays secure.

Business reply on Google

Hi Marina, this is Ulux. Thank you for your supporting and coming back with us. We appreciate your feedback. Please do not worry. We always warranty our service which you can come back anytime for color change until you are satisfied. Especially, for your Gel-x will be up to 10days. Our happy hours are running all months longs, and will be applied on the main service. You can reach us by text or call, so we can help with all your concerns. Thanks again for choosing Ulux.

Business reply on Google

Hi Rianderson, thank you again for letting us know about your experience and for sharing the photo. We’re so sorry that happened with your previous set. We know your nails usually last beautifully for weeks, so we completely understand your concern. We’re glad we were able to redo a fresh set for you, and we truly hope this one work out much better. Please don’t hesitate to reach out if you notice anything at all, we’re always here to make sure you’re happy with your nails.

Business reply on Google

Hi Capriskyy, Thank you for reaching out, and we’re so sorry to hear about your nails—that definitely shouldn’t have happened, and we’d love the chance to make it right. We looked through our records but weren’t able to find your name or appointment in our system. Could you please let us know the name the appointment was under and the date and time you visited? That will help us better understand the situation and find the best way to fix it for you. We truly appreciate your feedback and hope to get this resolved for you soon!

Business reply on Google

Good morning Sal. Thank you for sharing your concerns. We’re really sorry to hear that your niece felt overcharged and didn’t have a great experience with us. That’s definitely not the impression we want to leave on our customers! We’d love to look into this and make things right—could you let us know her name and the date of her visit? We always aim to be transparent with our pricing and would be happy to go over any details with her. Also, we offer a 2-weeks warranty on our services, so if she had reached out, we would have been happy to fix any issues with her including any broken nails or any pricing concern. We truly appreciate the feedback and would love the chance to improve. Please feel free to reach out so we can chat more about this!

Business reply on Google

Hi Mina, thank you for providing your feedback. We sincerely apologize for any inconvenience you have been encountered during your recent visit. We would like to offer some clarifications: We deeply regret any confusion you had requested. Our nail technicians always strive to meet the expectations of our clients, and we apologize if we did not meet yours on this occasion. We have attempted to reach out to you multiple times to rectify the situation — please do not hesitate to contact us directly to schedule an appointment. In your particular case, you had requested a discount on Solid Dip Powder, which we had previously informed you was not a service we offer. However, during the checkout process, you inquired about available discounts. In appreciation of your positive feedback, we kindly asked if you would consider leaving us a Google review. You graciously agreed, and as a token of our gratitude, we provided a $5 discount on your total bill. Therefore, the assertion that our review is fake is not accurate. Once again, we apologize for any inconvenience you may have experienced, and we value your honesty. Please feel free to reach out to us so that we can promptly address any conc