Ulux Nail Spa at Routh

Business reply on Google

Thank you for taking the time to share your experience. We're genuinely sorry to hear that your recent visit left you feeling disappointed. We completely understand how disheartening it can be to receive a gift from a friend and then find out it can no longer be used. That’s never the kind of experience we want for anyone who walks through our doors. Our gift cards do have a six-month expiration from the date of purchase, and we do our best to communicate this clearly—both at the time of purchase and on the card itself. That said, we understand that sometimes these details can be missed, especially when a gift is purchased over the phone or given by someone from out of town. When you came in, we looked up the gift card and the phone number provided, but unfortunately couldn’t locate a matching record in our system. We’re truly sorry if that process felt impersonal or dismissive—it certainly wasn’t our intention.When gift cards are purchased over the phone, we always send a receipt to the purchaser for their records. In this case, since the gift card was a gift from your friend, we weren’t provided with the original receipt or purchase details when you visited. If you’re able to pro

Business reply on Google

Hi Ryan Thank you for taking the time to leave a review. We’re truly sorry to hear that your experience didn’t meet expectations. We’d love to understand more about what happened—especially what made you feel that our technician looked at you that way. That’s definitely not the experience we want anyone to have, and your feedback can help us address this with our team. Please feel free to contact us directly at 972-807-9193 or message us here with more details. We’d really appreciate the opportunity to speak with you and make things right. Sincerely, Ulux Nail Spa

Business reply on Google

Hi Erin It's disappointing to hear that you felt the pricing was unclear and the service didn't meet your expectations. We truly value transparency and want every customer to feel confident in the experience they receive. Our pricing structure is based on specific factors like color customization, length, and shape adjustments, but we understand that it may not always feel justified.We appreciate your feedback and want to clarify the process. Whenever we apply powder or hard gel, we have to reshape the nails to ensure a smooth, balanced look. Even if the length and shape were similar to your last appointment, the additional product requires refining to maintain the best results. This step helps enhance durability and aesthetic appeal. We always strive to provide top-quality service, and we’re happy to answer any questions to make sure you feel comfortable with the process!"