UNC Charlotte Marriott Hotel & Conference Center

The hotel rooms were not properly cleaned or dusted.

Front desk staff was rude and condescending during the check-in process.

Staff failed to honor reservation and provided conflicting check-in information.

dried blood found on hotel bed comforter

Hotel lacked power and failed to assist guest with alternative accommodations.

Rude staff, disruptive housekeeping, and inconsistent late checkout policies.

Hotel staff failed to locate or return a guest's lost necklace.

hotel room infested with bed bugs and poor management response

Lack of accessible parking and poor staff coordination regarding valet services.

hotel does not provide complimentary water despite high room rates

Unclear billing processes and unprofessional staff conduct regarding refund issues.

Inadequate parking accessibility, unexpected fees, and poor restaurant service.

hotel charged guests despite completed credit card authorization forms

Overcharged room rates, excessive fees, and presence of cockroaches in room.

Hotel failed to honor late checkout and refund deposit hold

Hotel staff failed to process the shipping of a recovered item.

Front desk staff member was unprofessional and refused to escalate issues.

Understaffed hotel with slow, unprofessional service and absent management.

Presence of roaches, broken glass injury, and lost vehicle by valet.

Front desk staff failed to provide promised loyalty points and service.