Undergrads Moving | Movers Charlotte NC

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Hi Nicole, Thank you for taking the time to share this, and I'm truly sorry about your experience. Damaging your freezer—especially in your first home—is exactly the opposite of the careful, professional service we aim to provide, and I completely understand your frustration that it was avoidable. You're right to expect more, particularly after trusting us and tipping the crew. We take responsibility for this, and I've shared your feedback directly with the team to make sure we're choosing the safest paths through every home. We've personally reached out to make sure your story is heard - please feel free to get in touch with us whenever is convenient for you. Our sincere apologies, Tom Mumford, Undergrads Co-founder

Business reply on Google

Hi Cory, Thank you so much for your wonderful review! We're thrilled to hear that Sam, Deepak, and Will were able to make your moving day easier and that you found their work ethic and our pricing to be on point. Your recommendation means a lot to us! At Undergrads Moving, we constantly strive to improve our services and provide the best experience for all our customers, and feedback like yours truly motivates us to keep pushing forward. We look forward to helping you again in the future! All the best, Tom Mumford, Undergrads Co-founder

Business reply on Google

Hi Barbara, Thank you for sharing your feedback with us. I'm truly sorry to hear about your experience during the move. We aim to provide a seamless service, and it’s clear we fell short in this instance. Your insights are invaluable, and we will be reviewing our procedures to ensure this doesn’t happen again in the future. If you’d like to discuss this further, please feel free to reach out to our support team at [email protected]. We appreciate your input as it helps us improve for all our customers. All the best, Tom Mumford, Undergrads Co-founder

Business reply on Google

Hi Teunta, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the delays and the damage to your furniture during your move. We strive to provide a better service, and your feedback is invaluable in helping us improve. I understand how frustrating this situation must be, and I appreciate your patience throughout the process. If you haven't already, please reach out to our support team at [email protected]. We would like to address your concerns and see how we can make this right for you. Thank you once again for your feedback, and I hope we have the opportunity to serve you better in the future. All the best, Tom Mumford, Undergrads Co-founder

Business reply on Google

Hi Sarah, Thank you for taking the time to share your experience. We genuinely appreciate your feedback, as it helps us identify areas where we need to improve. I am truly sorry for the inconvenience you faced during your move, especially regarding the lack of communication and the issues with the movers. We strive to provide a seamless moving experience, and it’s clear we fell short in your case. Your comments will be taken to heart as we work to ensure better coordination and support in the future. If there’s anything we can do to assist you further or to make this right, please reach out to our support team at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. All the best, Tom Mumford, Undergrads Co-founder

Business reply on Google

Hi Milan, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your move. Our goal is to provide a seamless and efficient service, and it’s clear we fell short in this instance. During your booking, we advise to rent any necessary equipment through your transportation provider. UHAUL and PODS both provide these dollies for you upon request. We do this to save you money rather than passing the costs of equipment to every customer as each customers needs are different. We do detail this out explicitly in the booking confirmation email as well but sometimes that can get missed, we will make sure to highlight this more going forward so other customers are aware ahead of their move. Without the proper equipment provided to the movers these jobs can take longer, as the guys are covering quite some distance for you. For your unload, I suggest renting a dolly from UHAUL and that will help keep everything right on schedule. We appreciate your insights as they help us improve our processes and ensure that future customers have a better experience. If you have any further concerns, please don’t hesitate to reach out to our su

Business reply on Google

Hi Krystal, Thank you for your feedback! I'm glad to hear that the team was sweet, helpful, and quick, but I'm truly sorry to learn about the damage to your dresser, credenzas, and stools. We strive for excellence, and your experience helps us improve our service for future customers. Please don’t hesitate to reach out to our support team at [email protected] so we can address your concerns directly. All the best, Tom Mumford, Undergrads Co-founder

Business reply on Google

Hi Chakra, thank you for taking the time to share your feedback with us. We're sorry to hear about your experience, and we truly appreciate your understanding and assistance during the move. Rest assured, we are always working on improving our services to ensure a more reliable and efficient experience for all our customers. Please feel free to reach out to our support team at [email protected] with any further details or feedback. Thank you for giving us the opportunity to learn and grow. All the best, Tom Mumford, Undergrads Co-founder.

Business reply on Google

Hi Alex, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your move. We appreciate your input and will definitely take it into consideration as we continuously strive to improve our services for all our customers. If you'd like to discuss this matter further, please feel free to reach out to our support team at [email protected]. We value your business and your perspective. All the best, Tom Mumford, Undergrads Co-founder.

Business reply on Google

Hi Shannan, thank you for sharing your experience with us. I truly apologize for the inconveniences you faced during your move. Your feedback is incredibly important to us as we are constantly working towards improving our service for all our customers. I understand your frustration with the damages and the claims process timeline. I assure you that we take these matters seriously and are actively working to expedite the review process. Please feel free to reach out to our support team at [email protected] for any further assistance or updates on your claim. Thank you for giving us the opportunity to make things right. All the best, Tom Mumford, Undergrads Co-founder

Business reply on Google

Hi Sophia, thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the experience you had during your move. We truly appreciate your honest review as it helps us identify areas for improvement and provide a better experience for our future customers. We are constantly working to enhance our communication and service quality to ensure that situations like this do not occur again. We understand your frustration and we apologize for any inconvenience caused. If you would like to discuss this further, please feel free to reach out to our support team at [email protected]. Thank you for sharing your concerns with us. All the best, Tom Mumford, Undergrads Co-founder.

Business reply on Google

Hi Chara, thank you for sharing your experience with us. We sincerely apologize for the inconvenience and stress you faced due to the unexpected situation on the day of your move. Your feedback is valuable to us as we continuously strive to improve our services for all our customers. We will take your comments into consideration to enhance our operations and prevent such situations from happening in the future. We truly appreciate your acknowledgment of Blake Martin and Josh Reid's efforts. Your kind words about them will be shared with our team to recognize their hard work. If you would like to discuss this matter further, please feel free to reach out to our support team at [email protected]. Thank you for giving us the opportunity to serve you, and we are genuinely sorry for falling short of your expectations. We hope to have the chance to regain your trust in the future. All the best, Tom Mumford, Undergrads Co-founder

Business reply on Google

Hi Kathryn, thank you for sharing your experience with us. I am sorry to hear that only one mover showed up for your moving day, causing inconvenience. We truly appreciate your feedback as it helps us to improve our services for future customers. Please feel free to reach out to our support team at [email protected] so we can address this issue. All the best, Tom Mumford, Undergrads Co-founder.

Business reply on Google

Hi Linda, thank you for sharing your experience with us. We're sorry to hear about the challenges you faced during your move. Your feedback is invaluable in helping us improve for the future. We strive to provide a smooth and efficient moving service, and we are constantly working on training and support to ensure all our team members are up to par. We apologize for any inconvenience caused and appreciate your understanding. If there's anything else we can assist with, please don't hesitate to reach out to our support team at [email protected]. We hope to have the opportunity to serve you better in the future. All the best, Tom Mumford, Undergrads Co-founder.

Business reply on Google

Hi Annette, Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your move. We strive to provide accurate time estimates and efficient service, so it's disheartening to hear that we fell short of your expectations. We understand that you had a negative experience with our team's attitude and pace, as well as the damage caused to your bed and wall. We take this feedback seriously and will use it to improve our training and processes to ensure a better experience for future customers. We also apologize if there was any confusion regarding the payment process. We would like to investigate this further and resolve the issue for you. Please reach out to our support team at [email protected], and they will be happy to assist you. Once again, we apologize for any inconvenience caused. We truly value your feedback as it helps us better understand areas of improvement. We hope to have the opportunity to serve you in the future and provide you with a much better experience. All the best, Tom Mumford Undergrads Co-founder

Business reply on Google

Thank you for the awesome 5 star review Candice! We look forward to helping you again in the future.

Business reply on Google

Hi Celina, I am very sorry to hear of your experience with Undergrads. We pride ourselves on great customer service and experience, and when these expectations are not met, we hope that we can resolve the situation to the best of our ability. If you have any questions about the refund, or anything else, please reach out to us by phone or email and hopefully we can get in contact and resolve any questions. Thank you for the review, we constantly work on improving as a company and service and reviews such as this help with that. Owen - Manager at Undergrads