Unicorn Moving & Storage

Business reply on Google

Hi Jenni, Thank you for taking the time to share your experience. We are sorry that the scheduling and communication surrounding your move fell short of the standards we strive to provide, especially given the elevator reservation constraints you were working with. We also take concerns regarding professionalism and conduct seriously. After reviewing the matter internally, we identified opportunities to improve the coordination and communication surrounding long-distance moves and have addressed those concerns with our team. Feedback like yours helps us continue improving the experience we provide our customers. We also provided clarification regarding the TV mount concern, as wall-mounted hardware falls outside the scope of services our moving crews are authorized to perform. We have reached out to you directly to further discuss your concerns and review the matter in greater detail. Thank you again for your feedback, and we wish you all the best in your new home.

Business reply on Google

Robert, thank you for sharing your experience and for noting our crew was courteous. I’m very sorry to hear about the damaged TV, dresser, and glass and that unpacking did not meet your expectations. Our liability follows federal DOT minimums unless additional valuation coverage was purchased at booking, which is why you were provided that form. Please contact our office so we can review your claim, photos, and paperwork and discuss next steps. Thank you for bringing this to our attention and for choosing Unicorn Home.

Business reply on Google

Thank you, Parham! We're so glad Luka, Angel, and Jose made your move smooth and tailored to your needs. Your kind words mean a lot to us, and we're here to help anytime you need! 🦄👍

Business reply on Google

Thank you, Billy! 🎶 We’re so glad you had a great experience from start to finish — and that the movers’ playlist was a hit too! 😄 Big thanks for trusting us with your belongings and for the 5/5 love. We’ll be ready to roll (and rock) whenever you need us again! 💜🦄

Business reply on Google

Hi Greg, Thank you for taking the time to share your experience. We’re truly sorry this move did not meet your expectations, and we appreciate the opportunity to clarify a few important points. The original quote provided was based on the inventory and details we were initially given. Once we received updated information closer to the move date, it became clear that the scope of work was significantly different—which naturally affected the logistics and pricing. That said, we take full ownership of the inconvenience this caused you and your family. As soon as we became aware of the concern, we reached out to you directly and took immediate action. We issued a full refund and also mailed an additional $250 check as a sincere gesture of apology for the disruption. At Unicorn Moving, we’ve spent the past 30 years building our reputation on doing right by our customers. We’re a veteran-owned company that takes every move seriously—especially for those who have served our country—and we’re always committed to making things right when we fall short. We wish you and your family all the best in your new home.

Business reply on Google

Thank you for your feedback, Cortney. We sincerely apologize for the communication issues and the inconvenience you’ve experienced. This is not the level of service we strive for, and we understand your frustration. We will prioritize reviewing your situation and make sure to follow up promptly regarding your compensation. Please expect to hear from us shortly. 🙏

Business reply on Google

Thank you for sharing your feedback, Ying. We genuinely regret that your experience didn’t meet our usual standards. Your comments about the hourly rate and time management are important to us, and we’re sorry for any inconvenience caused. We understand the value of your time and the importance of clear and fair pricing. We will review our processes and ensure we address these concerns to prevent similar issues in the future. We’d love the opportunity to make things right and improve your perception of our service. If you’d like to discuss this further, please contact us directly. Your satisfaction is our priority, and we hope to provide you with a better experience next time.

Business reply on Google

I'm truly sorry for the challenges you faced with our service. We acknowledge our mistakes, from misunderstanding your inventory list to the prolonged move time and, most distressingly, the damage to your entertainment center. We sincerely apologize for the inconvenience and stress caused. Your feedback is invaluable. We hope to restore your trust in our services.