Union Savings Bank
💳 Finance & Insurance · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank failed to notify customer of card restriction causing financial losses
Business reply on Google
Hi Brittany! We’re very sorry to hear this happened to you - we will escalate this to our team and have someone contact you.
Staff provided unprofessional service and long wait times for document drop-off.
Refinance process delayed for ten months due to poor communication
Bank failed to pay taxes and insurance and mismanaged mortgage payments.
Bank officer failed to communicate and ghosted the refinancing process
Refinance process delayed significantly with bait and switch interest rate tactics.
bank failed to pay escrow and does not return phone calls
Loan officers exhibit unprofessional behavior and poor communication skills.
Excessive wait times at the drive-up window due to understaffing.
Loan officer was slow to provide mortgage information
Bank failed to close loan and provided poor billing documentation
Retail banking staff displayed rude and dismissive customer service.
Banker repeatedly changed loan terms and fees after initial quote