United Access
🚙 Rental Cars · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Excessive repair costs and unnecessary parts replacement quoted by the business.
Business reply on Google
Thank you for your feedback. Your experience is important to us, and the feedback helps us to grow and improve. Our team works hard to provide customers with the best support possible and we apologize that this wasn't your experience. Please reach out to our store at your convenience so we can assist and help make things right.
The business is unresponsive to inquiries and phone calls.
Business reply on Google
Hello Catherine, thank you for your feedback. This is definitely not the experience that we want our customers to have. Your experience is important to us, and we would appreciate hearing more about it so we can make things right.
Vehicle stalled in traffic after being serviced for battery issues.
Business reply on Google
Hi Matt, we are sorry to hear about your displeasure with our services as you seemed satisfied when you picked up your van and didn't express any disappointment or areas for us to improve. Couple clarifying points, we did not have your vehicle for 2 weeks. In addition, our service manager talked with you and you were aware the vehicle would be ready for pickup on Friday we were surprised when you didn't come by to get it on Friday. When you left, the vehicle was not showing any signs of problems so we are sorry to hear of the issue that you had when driving back. We've reached out and offered a courtesy rental while your van is at the OEM dealership and will communicate moving forward to ensure your van is running as it should. We would love to continue to service your van in the future, please reach out if there anything we can do.