United Air Lines

Airline refused refund after significant schedule change disrupted travel plans.

The flight experienced a five hour delay.

Excessive wait times and unhelpful staff at the service counter.

United Club staff member was rude and disrespectful to the customer.

Airline separated family seating and failed to provide flight crew.

Airline charges extra to seat families with small children together.

Poor customer service and baggage claim experience at Phoenix airport.

Unprofessional and poor customer service from staff and flight attendants.

Staff refused to assist with kiosk billing errors

Chaotic check-in process and unhelpful staff caused significant delays.

Staff member provided incorrect visa information and acted in a hostile manner.

airline failed to provide proper refunds after flight cancellation and errors

Extreme flight delay caused missed connection and medical treatment complications

unprofessional and rude ground staff with no follow-up from management

Airline refused to allow musical instrument as carry-on luggage.

Staff were absent from kiosks for an hour past scheduled time.

Staff failed to assist passenger with boarding and baggage check policies.

Customer charged extra fees for carry-on luggage after seat upgrade

frequent flight and gate changes with unreliable notification updates

Flight cancellations, long wait times, and lost luggage.