United Airlines Baggage Service

The airline damaged the wheels on the checked luggage.

Customer was unexpectedly charged for baggage during check-in.

Check-in staff were rude and concealed their identification badges.

Airline repeatedly delayed flights and mishandled checked luggage tracking and delivery.

Baggage delivery is delayed and tracking information is inaccurate.

The customer service hotline is unresponsive and unhelpful.

Requested wheelchair assistance was not provided during the flight connection.

Ten hours of flight delays caused a missed international connection.

staff were unhelpful and reluctant to assist with scanning issues

Staff harassed customer regarding the presence of a service dog

Difficulty contacting staff regarding lost baggage

Staff mistreated a passenger traveling with a service animal.

excessive baggage fees for minor weight overages

Incorrect baggage carousel information provided by the airline

Excessive wait time for pet retrieval after flight arrival

insufficient time provided between connecting flights

The airline lost the customer's luggage after charging a fee.