United Airlines Headquarters

Lack of communication regarding flight status and luggage retrieval

The airline provides poor customer service and lacks concern for passengers.

Flight cancellations and difficulty obtaining a refund for the ticket

Reservation change failed despite confirmation by customer service agent

Wheelchair assistance was not provided as requested during the flight.

Flight delays and poor gate agent assistance caused missed connections.

Airline refused to refund a flight rebooked due to weather diversion.

Frequent flight delays and poor customer service experiences

Flight departure was delayed and seating was uncomfortable.

Incorrect baggage charges, flight delays, cancellations, and lost luggage.

Airline staff mishandled personal belongings resulting in loss of expensive items.

United provided substandard hotel accommodations for a displaced traveler.

Flight attendants were rude and ignored the passenger during the flight

Customer support employees are unable to provide effective resolutions.

Frequent flight delays and poor customer service regarding reimbursement requests.

App technical failure and excessive flight change fees

Poor check-in experience and lack of onsite customer service staff.

Flight attendant failed to provide food to a sleeping passenger.

Excessive and intrusive in-flight video advertisements

Frequent flight delays and deceptive seat assignment practices.