United Baggage Service

Long wait times and poor communication from disorganized baggage staff.

excessive wait times and disorganized baggage handling processes

United baggage counter was not open for early check-in

Staff mishandled luggage and supervisor was dismissive of the complaint.

Staff manipulated luggage scale to charge fraudulent overweight fees.

Inefficient check-in process and unprofessional staff caused significant flight boarding…

Airline charged fee for carry-on bag despite similar bags being allowed

Staff error prevented the customer from checking in their luggage.