United Club

denied club access and encountered rude front desk staff

Staff denied entry to children despite customer having lounge access.

Gelato machine was not stocked and customer service provided no assistance.

Rude staff behavior and dirty seating in the lounge.

Receptionist was rude and denied entry to the club.

The club is overcrowded with limited seating and poor food quality.

Front desk staff was dismissive and rude regarding one-time passes.

The club closes before the final flight of the day departs.

One-time passes cannot be used at the United Club.

United failed to provide compensation for a five hour flight delay

Lack of available seating for guests in the lounge

Staff member was rude and intentionally obstructed entry to the club

Bartender requested customer reduce alcohol consumption while in the lounge

Flight delayed on tarmac with inaccurate status updates in mobile app

Staff refused entry to military member due to unclear documentation requirements.

The United Club location remains closed despite paid membership access.

The lounge offers poor quality food and limited complimentary beer options.

Front desk staff were rude and condescending to the customer.

Lounge amenities and food selection are inadequate for premium status members.

The lounge is overcrowded with a poor food selection.