United Palace
🎬 Entertainment · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided incorrect seating directions and lacked professional accountability.
Security staff member was unprofessional regarding personal items.
Security guard demanded customer induce vomiting to dispose of gum.
The business is criticized for its tax-exempt status.
Security staff caused guests to miss a portion of the show.
Security staff physically assaulted the customer and stole personal jewelry.
Rude security staff and leaking air conditioning vent.
The prices for snacks and drinks are excessively high.
Poor staff organization, unpleasant odors, and insufficient bathroom access.
Security staff were rude and physically inappropriate toward guests.
Obstructed view seats with unhelpful staff assistance
Staff provided conflicting instructions and compromised venue security protocols.
Staff confiscated personal electronic cigarette device from the customer
Business reply on Google
Sorry that was disappointing for you. In the 93 year old theatre there is no smoking of any kind. This is the policy in almost all venues. You can check the house rules of the venue before you arrive to know for sure. Thank you.
Staff member made disrespectful comments to a pregnant guest.
Business reply on Google
Thank you for sharing your experience. All feedback is valued.
inconsistent enforcement of gum policy by security staff
Business reply on Google
Thank you for sharing your experience. All feedback is valued.
Rude staff, overpriced food, and lack of alcohol availability.
Business reply on Google
Thank you for your opinion.
Security staff were rude and facilities were poorly maintained.
Business reply on Google
Thank you for sharing your experience. We are sorry you were disappointed. There is no smoking of any kind in the 92-year old theatre. The House Rules are on our website. If you come for another show, please check here first so there are no surpises - https://www.unitedpalace.org/wp-content/uploads/2022/04/HOUSERULES-0422.pdf We hope you will give us another try.
Staff member was rude to a disabled patron during a performance.
Security staff physically touched a guest during graduation entry.
Loud slamming doors disrupted the graduation event at the theatre.