Universal Auto Repairs & Tire Services

Business reply on Google

Mr Woods,Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and understand how frustrating it must be. Issues like the one you’ve described can sometimes happen because diagnosing vehicle problems is a step-by-step process. While replacing spark plugs and coils often resolves backfiring, persistent issues may indicate deeper problems, such as a malfunctioning engine control module (computer). Unfortunately, symptoms from different components can overlap, which is why some repairs don’t fully resolve the problem right away. We strive to provide clear communication and the best possible solutions, but it’s clear we didn’t meet your expectations. We value your feedback and will use it to improve how we diagnose and explain issues to our customers. Thank you for bringing this to our attention.