Urban Storage
🧰 Other Services · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Facility maintenance issues and denial of refund after overpayment.
The online payment system is inefficient and requires manual link requests.
Business reply on Google
Thank you for sharing your thoughts, Elijah. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (206) 734-4470.
Staff provided unclear move-out instructions and exhibited rude, dismissive behavior.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Kourtney. We're very sorry to hear about your experience. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please reach out to our customer experience team at [email protected] so we may address this matter. Sincerely, Urban Storage - Capitol Hill
The business refused to provide a refund for defective packing tape.
Business reply on Google
Hi, Dan. At Urban Storage - Capitol Hill, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at (206) 734-4470!
Staff provided conflicting information regarding locker reservation availability.
Business reply on Google
We appreciate your feedback, Anna. If you would like to discuss your experience further, don't hesitate to reach out to us at (206) 734-4470 or [email protected]. We would love the opportunity to resolve any issues.
Facility lacks climate control as advertised on the company website.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Paulina. We're very sorry to hear about your experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our customer experience team at [email protected] so we may address this matter. Sincerely, Urban Storage - Capitol Hill
Staff harassed customer and imposed unreasonable restrictions on unit access time.
Business reply on Google
Hi Darren, Thank you for taking the time to give us a review on our Urban Storage-Capitol Hill location. Please let us know how we can earn a 4 or 5 star rating. Your feedback is very important to us. Thank you and have a wonderful day. Best regards, Lisa Bunta Customer Service Representative Urban Self Storage, Inc. 206-859-4883