Urgent & Walk-In Care Willow Glen
🩺 Health & Wellness · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Radiology department operating hours do not match the website information.
Business reply on Google
Hi Vamika, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
The business sent unsolicited text messages regarding a visit.
Business reply on Google
Hi Sylvia, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Staff took over a week to sign necessary documents.
Business reply on Google
Hi Ally, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
receptionist refused to assist patient after a long wait
Business reply on Google
Hi Afshin, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
repeated incorrect billing for routine annual checkups
Business reply on Google
Hi Hong, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Customer received an erroneous notification for a visit they did not make.
Business reply on Google
Hi Gayla, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Doctor exhibited aggressive and unprofessional behavior toward the patient.
Business reply on Google
Hi, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Patient denied medical care and alleges discriminatory treatment by the doctor.
Business reply on Google
Hi Negusa, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
patient receives erroneous surveys for visits that never occurred
Business reply on Google
Hi Monica, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Automated phone system repeatedly disconnects calls
Business reply on Google
Hi Hy, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Doctor failed to review patient medical records prior to appointment.
Business reply on Google
Hi Mark, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Front office staff misclassified an urgent referral as routine
Business reply on Google
Hi Seetharam, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Clinic refused walk-in patient despite advertising availability.
Business reply on Google
Hi Jian, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Staff member was rude and condescending to an elderly patient.
Business reply on Google
Hello, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Clinic billed office visit instead of physical exam without prior notice
Doctor performed unauthorized drug testing without patient consent
Patient denied scheduled appointment for urgent medical concern upon arrival
Business reply on Google
Hi ss, We are so sorry to hear about your experience. Your feedback is important to us. If you would like to discuss these issues further, please contact our patient experience team, you can email them at [email protected] or call 650-962-5836. Warmly, The El Camino Health Team
Staff provided conflicting information regarding insurance coverage for medical services.
Excessive and unexpected billing practices for routine urgent care services.
Long hold times and failure to process prescription requests promptly.