Urgent Care Emergency Center at Parkland Health

Excessive wait times and lack of staff communication during urgent care visit

Staff member exhibited disrespectful and rude behavior toward an elderly patient.

Staff refused to provide medical care to the patient

staff are unprofessional and ignore patients while gossiping

The medical staff provides poor quality of care and lacks empathy.

Doctor was rude and refused to properly examine the patient

Staff refused to assist elderly visitor with mobility issues

Long wait times and failure to acknowledge scheduled appointments

Staff provided poor care and pressured patient into unnecessary medical procedure.

Facility billed for unnecessary services and failed to provide medical treatment.

The facility misinformed the patient about billing as an urgent care visit.

excessive wait times and lack of adequate medical care during pregnancy

Excessive wait time and inadequate medical evaluation for severe pain.

Excessive wait time and lack of follow-up from medical staff

Misleading billing practices regarding urgent care versus emergency room status.

Two hour wait caused by staff failure to check in patient

Excessive wait times and lack of coordinated prenatal medical care.

excessive wait times for scheduled appointments and inefficient check-in process

Clinic reported paid bill to credit bureau without notifying the patient.

Surgery delayed due to poor communication regarding required medical authorization.