Urgent Care ExpressMed - Robert B. Green Campus
🩺 Health & Wellness · 903 W Martin St 1st Floor · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Patient waited fifty minutes past appointment time without being seen.
Business reply on Google
We're sorry to hear that your appointment did not begin as expected and that you left after waiting without being seen. Patients should feel their time is respected, especially when they arrive on time and complete the forms before their visit. If you'd like to discuss your experience further or would like additional support, please reach out to our patient advocates at (210) 358-0600. They'll be happy to help
Medical staff performed a painful and incorrect blood draw procedure.
Business reply on Google
Sonia, we're sorry to learn about your ExpressMed visit, and how it left you feeling hurt, scared and overwhelmed. Patients should feel treated with compassion and respect, especially when they are already not feeling well and seeking care for concerning symptoms. We regret that your visit didn't meet your expectations. Please get in touch with our patient advocates at (210) 358-0600 so they can speak with you directly, gather additional details about your experience and provide you with the proper level of support.
Long wait times and unprofessional staff behavior at urgent care.
Business reply on Google
Gabriel, we’re sorry to hear about your experience and the long wait you had to endure. We understand how frustrating that must have been, especially when you’re not feeling well and not getting clear updates. We want to learn more about your visit and address your concerns. If you’re willing, please reach out to our patient advocates at (210) 358-0600. We hope you received the care you needed and are feeling better.
Misleading operating hours result in patients being turned away.
Business reply on Google
Hi Adela, we understand the frustration of arriving for care after a long workday only to find that check-ins have already concluded, and we appreciate your feedback regarding the clarity of our listed hours. While our Express Med clinic closes at 8 p.m. to allow our staff to complete treatments for all patients currently in the clinic, we recognize that the 7:30 p.m. final check-in time should be more transparently communicated online. Thank you for taking a moment of your time to provide us your candid feedback so we can work on improving our service to better care for you and our community.
Nurse exhibited rude and unprofessional behavior toward a pediatric patient.
Business reply on Google
Erica, we’re sorry to hear about your experience during your visit. While we’re glad you felt supported by your doctor, we regret that part of your care left you feeling dismissed. Every patient deserves respect, compassion, and professionalism, and your feedback is important to us. We are sharing your comments with the leadership team at our Robert B. Green Campus. In the meantime, we encourage you to contact our patient advocates at (210) 358-0600 so we can learn more about your visit and address your concerns directly.
Patient turned away before the clinic's stated closing time.
Business reply on Google
Lupe, we apologize for the frustration and inconvenience you experienced at our Robert B. Green emergency location. This does not align with our commitment to providing accessible, high-quality care, and we would like to look into this matter further. Please contact our patient relations team at your earliest convenience at 210-358-0600 to help us better understand what happened and address your concerns directly. Thank you for taking a moment of your time to leave us this comment.
Excessive wait times for clinic services and pharmacy assistance.
Business reply on Google
Hello, we are very sorry to hear about the wait time you experienced at our Robert B. Green Campus. We know your time is valuable and we strive to respect that. If you would like to discuss your experience further, please give our patient relations team a call at 210-358-0600. Thank you for taking the time to leave this review.
Urgent care refused to provide treatment for a cardiac emergency.
Business reply on Google
Hi Ryan, we are very sorry to hear that your visit did not meet your expectations. Our primary goal is to ensure the health and safety of our patients, and we understand how frustrating it can be when you feel your needs are not fully addressed. In urgent situations, such as potential cardiac issues, our protocol is to recommend immediate care at an ER where comprehensive treatment can be provided. We apologize if this was not communicated effectively during your visit. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly at 210-358-0600. Thank you for your feedback - it is invaluable and we will use it to improve our communication and patient care processes.
Excessive wait time for patient in pain
Business reply on Google
Hello Elena, we are sorry to hear about your pain and we hope you are feeling better today. Our staff strives to see patients as quickly as possible but sometimes wait times can be longer than expected. We appreciate you taking the time to share this feedback with us.
excessive wait time for medical attention for a baby
Business reply on Google
We are sorry to hear the wait time at the Robert B. Green Campus ExpressMed did not meet your expectations and hope that your child is doing better. Please contact a patient advocate at 210-358-0600 if we can provide any assistance.
Appointment was cancelled without notice and phone inquiry was mishandled.
Business reply on Google
We would like to learn more about your concerns, Marissa. Please contact a patient advocate at 210-358-0600. Thank you for taking the time to share this feedback.
Staff were dismissive and rushed the patient during medical procedures.
clinic lacks rapid testing and cannot provide care for pregnant patients
Business reply on Google
Hi Everrett, we are very sorry that the Express Med at our Robert B. Green Campus did not meet your needs during your visit. We will be sure to share this with leadership. If you would like to speak to a patient advocate, please give us a call at 210-358-0600. Thank you for taking the time to leave this review.
Staff denied service while prioritizing other patients over the reviewer
Business reply on Google
Hi Mr. Ramirez, I apologize about your experience at the ExpressMed Clinic and if you would like to discuss your concerns further, please give our patient relations team a call at 210-358-0600.
The staff provided dehumanizing treatment to patients.
Business reply on Google
Mona, we're sorry that our service did not meet your expectations. If you would like to tell us more about your visit, please contact our patient advocates at 210-358-0600. Thank you for taking the time to leave this review.
Clinic limits treatment to one symptom per visit
Long wait times and unprofessional staff behavior at urgent care.
Excessive wait times and poor communication regarding medical triage process.
Business reply on Google
Hello Laurie, we are so sorry to hear about your wait. Our team strives to be attentive and helpful for all patients. If you would like to discuss your concerns with us, please contact our patient relations team at 210-358-0600. Thank you for taking the time to leave this feedback.
Doctor rushed the appointment and did not listen to patient symptoms.
Business reply on Google
We are so sorry to hear about your experience at our ExpressMed Clinic, Leroy. We would like the opportunity to learn more, please give our patient relations team a call at 210-358-0600. Thank you for taking the time to leave this feedback.
Excessive wait times and inconsistent information provided by clinic staff.
Business reply on Google
We are sorry to hear about your experience. We know your time is valuable and we strive to respect that. You can now make an appointment for our ExpressMed Clinic on your MyChart, this will help minimize your wait time. Thank you for taking the time to leave this feedback.