Urgent Care | Kaiser Permanente Capitol Hill Campus
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Nurse was rude and slammed the door after being questioned.
Business reply on Google
Emush, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA
Delayed medical care due to security procedures and unprofessional staff behavior.
Business reply on Google
Hi, John. We are so sorry you experienced this. We are committed to making sure our members consistently receive excellent service. We'd like to talk with you more to address this situation. Please email us at [email protected] and include your details. We hope to hear from you soon. - KPWA
Excessive wait times and unhelpful staff communication at urgent care.
Business reply on Google
Felicia, we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback. - KPWA
Staff provided misinformation regarding follow-up location and caused diagnostic delays.
Business reply on Google
Hi, Justin. We are so sorry you experienced this. We are committed to making sure our members consistently receive excellent service. We'd like to talk with you more to address this situation. Please email us at [email protected] and include your details. We hope to hear from you soon. - KPWA
Nurse was physically aggressive and verbally abusive toward a patient
Business reply on Google
Thank you for sharing this experience, Lashanna. We’re very sorry to hear about your recent experience. We appreciate you taking the time to report your concerns and for filing a formal complaint so they can be reviewed. If you need additional support or would like to follow up, our Member Experience team can be reached at [email protected]. - KPWA
Medical assistant caused severe chest injury during patient assessment
Business reply on Google
Hi, Shae. We’re sorry to hear about your recent experience. Please contact our Member Experience team at [email protected] so this can be reviewed and addressed. - KPWA
Front desk staff was rude and refused to acknowledge patient identity.
Doctor was dismissive and the urgent care visit was overbilled.
Business reply on Google
Laura, we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback. - KPWA
The patient experienced an excessive wait time while in pain.
Business reply on Google
Samantha, we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback. - KPWA
Excessive wait times, equipment unavailability, and unsanitary restroom facilities.
Business reply on Google
Hello, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA
Patient with serious symptoms waited three hours without receiving medical attention.
Excessive billing for a COVID test and long wait times
Business reply on Google
Hi, Abhiraj. Thank you for taking the time to share this feedback. We'd appreciate the opportunity to hear more about your experience so we can address your concerns and see how we can improve. Please email us at [email protected] with your details. Thanks. - KPWA
unprofessional front desk staff and excessive wait times for medical care
Business reply on Google
Alannah, we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback.
Unprofessional staff behavior and long wait times for medical care.
Business reply on Google
John, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA
Patient experienced excessive wait times while in severe pain.
Business reply on Google
Surace, we're sorry to hear that you did not have a good experience with us. We'd like to talk with you to address your concerns. Please email us at [email protected] with your details. Thank you for taking the time to share your feedback. - KPWA
Medical negligence and failure to review patient history and medication interactions
Business reply on Google
Hi, Polly. We are so sorry you experienced this. We are committed to making sure our members consistently receive excellent service. We'd like to talk with you more to address this situation. Please email us at [email protected] and include your details. We hope to hear from you soon. - KPWA
Poor medical care, long wait times, and unhelpful staff navigation.
Business reply on Google
Hello, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA
Staff refused to provide estimated wait times for urgent care.
Business reply on Google
Hi, Frankie. We are so sorry you experienced this. We are committed to making sure our members consistently receive excellent service. We'd like to talk with you more to address this situation. Please email us at [email protected] and include your details. We hope to hear from you soon. - KPWA
Patient waited two hours in exam room without being seen by staff.
Business reply on Google
Karima, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details.
Front desk staff refused to allow a translator in the waiting area.
Business reply on Google
Anita, we're disappointed to hear that you had a negative experience. Our members' experience is a top priority for us. We'd really appreciate the chance to talk with you and turn things around. Please email us at [email protected] with your details. - KPWA