Urgent Care | Kaiser Permanente San Diego Medical Center 2
🩺 Health & Wellness · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Nurse applied cast too tightly causing nerve damage.
Business reply on Google
Thomas, thank you for taking the time to let us know about your recent experience. We regret that it wasn't more positive. If you would like to share additional information with us, please email us at [email protected] with your name, date of visit, department, best way to contact you, and any other pertinent info so that we can forward to appropriate support. (For your protection, we cannot discuss your health information publicly on an online forum). We look forward to learning ways to improve to deliver a more positive experience for you.
Urgent care refused service despite arriving before posted closing time.
Business reply on Google
Luis, thank you for taking the time to let us know about your recent experience. If you would like to share your contact information and any additional details, please email us at [email protected] at your earliest convenience with your name, date of visit, best way to contact you, and any other pertinent info so that we can better understand your feedback and forward to appropriate support. We want every visit to be positive and look forward to hearing from you.
Patient waited over three hours for test results without being seen.
Business reply on Google
Steve, thank you for sharing your experience and we regret that it was not a more positive one. We've passed all your comments to our care experience teams and Urgent Care department leadership for review to see how we can improve. If you'd like to expedite your issue, please contact Member Services for support, who can be reached in multiple ways: https://healthy.kaiserpermanente.org/southern-california/support. We want every experience to be positive and look forward to hearing from you.
The medical staff lacks professional training and conduct.
Business reply on Google
Robyn, patient experience is important to us and we thank you for taking the time to leave feedback. We've passed your comments to our care experience teams to see how we can improve. We're proud to be your partner in health and hope you'll reconsider using San Diego Medical Center Urgent Care for future care needs.
Long wait time for prescription due to pharmacy error
Business reply on Google
Persica, we've passed all your comments to our care experience teams for review to see how we can improve. We hope you will consider this pharmacy location in the future for your prescription needs. Also, please know that you can get most prescriptions delivered to your door by signing up for mail orders. Easy ways to get started: 1) Visit kp.org/rxrefill, 2) Sign on to the KP mobile app, or 3) Call (866) 206-2983. Again, thank you for the feedback. We're proud to be your partner in health.
Incompetent staff and excessively long wait times at urgent care.
Business reply on Google
Stacey, we set a high standard for ourselves, so we are disappointed that your experience was not more positive. We hope there is an opportunity to turn this experience around for you. Due to the described issue and the tone of your feedback, we encourage you reach out to our Southern California Member Services directly. Member Services can be reached in multiple ways: https://healthy.kaiserpermanente.org/southern-california/support.
The urgent care system is disorganized and inefficient.
Business reply on Google
John, thank you for your feedback. We set a high standard for ourselves, so we are disappointed that your experience was not positive. We'd like to ask you to please leave some detailed information about your experience on your after-visit survey so we can address your areas of concern. We look forward to learning ways to improve to deliver a more positive experience for you. Thanks again for the feedback.
Inaccurate diagnosis and lack of proper medical care for child
Business reply on Google
Michelle, we regret to hear that your family had a negative experience with us, but we would appreciate the chance to turn your experience around. We encourage you to provide specific staff interactions on your after-visit summary so we can more expeditiously address those areas of concern. We have forwarded your comments to our care experience team for review. We look forward to learning ways to improve to deliver a more positive experience for you. Thanks again for the feedback.
patient experienced a three hour wait without receiving medical care
Business reply on Google
Akhil, thank you for taking the time to share your experience. We regret this visit wasn't more positive. Urgent Care staff is responsible for prioritizing inbound emergent issues by the severity of injury or sickness and by order of entrance. At times, this may impact wait times for all. We're sorry if this was not communicated well on-site. We've passed all your comments to our care experience teams for review to see how we can improve. We encourage you to leave detailed information on your after-visit survey so we can more expeditiously address areas of concern.
The actual wait time significantly exceeded the estimated wait time.
Business reply on Google
Thank you for this feedback. We regret your visit wasn't more positive. The Urgent Care staff is responsible for prioritizing inbound emergent issues by the severity of injury or sickness and by order of entrance. At times, this may impact wait times for all. We're sorry if this was not communicated well on-site. We've passed all your comments to our care experience teams for review to see how we can improve.
Inaccurate operating hours led to unexpected emergency room billing costs.
Business reply on Google
Renee, We regret that Urgent Care was closed upon your arrival. We'll work to ensure operational hours match Google listings.
Patient denied care for a sick infant due to arrival time
Business reply on Google
Hadisa, We set a high standard for ourselves, so we are disappointed that your experience was not more positive. We have passed your comments to our urgent care and care experience teams to see how we can improve. If you feel care is still needed, we encourage you to 1-833-KP4CARE (1-833-574-2273) or 711 (TTY) to get medical advice and care guidance -- including help scheduling appointments. Also, same-day appointments are often available by signing on to kp.org anytime. We want every visit to be positive and hope you will consider this site for your future medical needs.
Excessive wait times for an elderly patient with dementia
Business reply on Google
Terri, Thank you for sharing this feedback. We regret this visit wasn't more positive. Urgent Care staff is responsible for prioritizing inbound emergent issues by the severity of injury or sickness and by order of entrance. At times, this may impact wait times for all. We're sorry if this was not communicated well on-site. We're proud to be your mother's partner in health, and we've passed all your observations to our San Diego Care Experience teams to see how we can improve. We encourage you to leave details (e.g., staff names) on your after-visit survey so we can more expeditiously address any specific areas of concern.
Urgent care closed earlier than advertised hours
Business reply on Google
Thanks for sharing. We've passed all your comments to our care experience teams for review to see how we can improve. We hope you will consider the San Diego Medical Center in the future for your care needs.
Excessive wait times and poor triage process for severe pain
Business reply on Google
Dan, To see our San Diego Emergency & Urgent Care hours, please visit https://thrive.kaiserpermanente.org/care-near-you/southern-california/san-diego/emergency-urgent-care/. We encourage you to reach out to Member Services if you found this to be not aligned when trying to visit. Member Services can be reached multiple ways: https://healthy.kaiserpermanente.org/southern-california/support.
Excessive wait times and lack of available medical staff
Business reply on Google
Victor, Thank you for taking the time to share your experience! We regret this visit wasn't a more positive one. Urgent Care staff is responsible for prioritizing inbound emergent issues by the severity of injury or sickness and by order of entrance. At times, this may impact wait times for all. We're sorry if this was not communicated well on site. We've passed all your comments to our care experience teams for review to see how we can improve. We encourage you to leave detailed information on your after-visit survey so we can more expeditiously address areas of concern. Again, thanks for the feedback.
excessive wait times and lack of triage for urgent symptoms
Business reply on Google
Jade, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (858) 266-5000.
excessive wait times and unprofessional staff behavior
Business reply on Google
Hi Crystal, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (858) 266-5000 at your earliest convenience and we will do our best to resolve this with you.
Urgent care doctors repeatedly failed to diagnose medical conditions correctly.