UrgentWay Bronx
🩺 Health & Wellness · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The doctor failed to perform a physical examination or provide care.
Medical staff provided improper care and lacked essential diagnostic equipment
excessive wait times and lack of staff availability for scheduled appointment
Facility refused to treat a sick child due to age restrictions
The business split billing for a DOT exam to increase costs.
Unsanitary practices, lack of supplies, and delayed medical test results.
Business reply on Google
Thank you for sharing your feedback with us. We take our commitment to your experience and your health very seriously. We are disheartened to hear about your experience and would like to take this opportunity to speak with you further; however, we are not able to locate you in our system. Please contact us at [email protected] or call us at (551) 325-3250 to timely address the situation. Thank you Team UrgentWay
Staff provided dismissive care and failed to diagnose an ear infection.
Business reply on Google
Thank you for sharing your feedback with us. We take our commitment to customer service and your health very seriously. We are disheartened to hear about your experience and would like to take this opportunity to speak with you further. Someone from our management team is looking into your situation and will be contacting you soon. If you have any feedback, then please contact us at [email protected]
unexpected medical bills for services not requested
Facility opened two hours late causing long wait for patients.
Excessive wait times and lack of professional medical staff availability.
Facility failed to provide medical treatment and issued an unjustified bill.
Business reply on Google
Thank you for sharing your feedback with us. We take our commitment to customer service and your health very seriously. We are disheartened to hear about your experience and would like to take this opportunity to speak with you further. Someone from our management team is looking into your situation and will be contacting you soon. If you have any feedback, then please contact us at [email protected]
Doctor sent prescription to the wrong pharmacy causing medication delay
Business reply on Google
Thank you for sharing your feedback with us. We take our commitment to customer service and your health very seriously. We are disheartened to hear about your experience and would like to take this opportunity to speak with you further. Someone from our management team is looking into your situation and will be contacting you soon. If you have any feedback, then please contact us at [email protected]
Unexpected additional charges requested after initial payment agreement
Business reply on Google
Thank you for sharing your feedback with us. We take our commitment to customer service and your health very seriously. We are disheartened to hear about your experience and would like to take this opportunity to speak with you further. Someone from our management team is looking into your situation and will be contacting you soon. If you have any feedback, then please contact us at [email protected]
Front desk staff incorrectly charged double the insurance copay amount.
Business reply on Google
Hi Dickey Kelsey, Thank you for sharing your feedback with us. We take our commitment to your experience and your health very seriously. We are disheartened to hear about your experience and would like to take this opportunity to speak with you further; however, we are not able to locate you in our system. Please contact us at [email protected] or call us at (551) 325-3250 to timely address the situation. Thank you Team UrgentWay 877-276-9006
Patient charged full fee for ineffective follow-up visit and referral.
Business reply on Google
Hi, Thank you for sharing your feedback with us. We take our commitment to your experience and your health very seriously. We are disheartened to hear about your experience and would like to take this opportunity to speak with you further; however, we are not able to locate you in our system. Please contact us at [email protected] or call us at (551) 325-3250 to timely address the situation. Thank you Team UrgentWay
Front desk staff were unprofessional, caused registration errors, and ignored patients.
Business reply on Google
Hi, Thank you for sharing your feedback with us. We take our commitment to customer service and your health very seriously. We are disheartened to hear about your experience and would like to take this opportunity to speak with you further. Someone from our management team is looking into your situation and will be contacting you soon. If you have any feedback, then please contact us at [email protected] Thank you Team UrgentWay
excessive wait times and unprofessional handling of medical test results
Business reply on Google
Hi, Thank you for sharing your feedback with us. We take our commitment to customer service and your health very seriously. We are disheartened to hear about your experience and would like to take this opportunity to speak with you further. Someone from our management team is looking into your situation and will be contacting you soon. If you have any feedback, then please contact us at [email protected] Thank you Team UrgentWay
Patient was skipped despite having a scheduled appointment and waiting.
Business reply on Google
Hi, Hope you are doing well. We are really sorry for the inconvenience. UrgentWay always strives to provide the best medical care and services to all patients and we are really sorry for the inconvenience you faced. Positive patient experience is a high priority for us and we assure you that our management will promptly address the matter. We apologize once again for the experience that you had and look forward to providing you with the best of our services in the future. Thank you Team UrgentWay
long wait times for scheduled appointments despite walk-in priority
Business reply on Google
Hi Eddie, Hope you are doing well. UrgentWay always strives to provide the best medical care and services to all patients and we are really sorry for the inconvenience you faced. Positive patient experience is a high priority for us and we assure you that our management will promptly address the matter. We apologize once again for the experience that you had and look forward to providing you with the best of our services in the future. Thank you Team UrgentWay
Excessive wait times and significant delays in receiving test results.
Business reply on Google
Hi Ella, Hope you're doing well. We are really sorry for the inconvenience. Urgentway always strives to provide the best medical care and services to all patients and we assure you that our management will look into this matter and eliminate these issues for sure. We apologize once again for what you have faced and look forward to providing you with the best of our services in the future. Thank you Team Urgentway