UT Nails & Spa
💅 Beauty & Spa · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Unauthorized services performed on child and poor quality nail work
Business reply on Google
You are very nice. I appreciate your time leaving feedback for our store. See you soon.
Poor quality acrylic nails and rude customer service.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Nail polish chipped and decorative bows fell off shortly after application.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Staff made unprofessional comments and applied arbitrary extra charges to the bill.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Customer received a burn and lukewarm water during a pedicure.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
The business charges higher prices than originally quoted to the customer.
Business reply on Google
Hi Luis, We are so sorry about the bad experience. Can you you please text us at 619.589.5259 for more detail about the situation. Therefore, I can resolve the problem for you. Again, we are so sorry about this. Let's us help you fix it and make you happier. Look forward to hear back from you and have a nice day.
The business overcharged for services and staff behaved aggressively.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
The business is unresponsive to phone calls and social media messages.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
customer developed a toe infection following a pedicure service
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Nail technician was hesitant to apply requested base coat for protection.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Nails began falling off one week after the service.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Inaccurate service provided and lack of clear appointment and payment policies.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Nails broke off after a couple of days
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
The nail service was overpriced and the acrylic work was messy.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
The business cancelled a scheduled appointment without adequate notice.
salon refused requested nail designs and turned away a customer
Staff overcharged for unrequested services and were rude to the customer.
Gel manicure cracked and faded after three days.
Nails were uneven, thick, and not the requested ombré style.
Inconsistent nail quality and unprofessional behavior from the business owner.