🩺 Health & Wellness · Seattle
total experiences
replied on google
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Appointment cancelled due to incorrect referral information provided by staff
Business reply on Google
Hi Asia, I am so sorry for the confusion! As this sounds like it was possibly related to a specialty clinic and not our Fremont Primary Care Clinic, we want to get you in touch with the right department who can assist you. If there was related to a visit at the UW Primary Care Fremont clinic, contact the Primary Care Patient Relations department at 206-520-4294 or email at [email protected]. If this was related to a UW Medical Center appointment, please reach out to the UWMC Patient Relations office at 206-598-8382 or email at [email protected]. Again, we are so sorry for the frustration!
The clinic prioritizes insurance billing over providing quality medical treatment.
Business reply on Google
Hello, I am sorry for the experience you have had at our Fremont Clinic. We would be happy to follow up with you regarding your concerns. If you haven't' already, please feel free to reach out to our Patient Relations department by phone at 206-520-4294 if you would like to discuss these concerns. I will also share your comments with our Fremont Clinic leadership.
Clinic canceled appointment on short notice and provided no explanation.
Business reply on Google
Hello Jon, I am so sorry for hear that your appointment was cancelled with such little notice and that you were not provided with information regarding the cancellation. I will follow up with the clinic leadership for their review of what might have happened. I am also very sorry you could not reach the Patient Relations department. Although we may not be able to answer each call, we return any voicemail within 24 hours. If you wish to discuss this further, please give us a call at 206-520-4294 or email us at [email protected]. I apologize for the inconvenience and frustration this experience caused you. Thank you for taking the time to share this with us.
Patient feels dismissed and forced into unnecessary follow-up appointments.
Multiple unnecessary appointments, billing issues, and a data security breach.
Long wait time for scheduled appointment and cursory medical examination.