UW Medicine Urgent Care at Ballard
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused care without assessment, leading to patient fainting in street.
Business reply on Google
Colleen, we are so sorry for your experience and for the distress this caused you. We appreciate you sharing this with us. Your comments have been shared with our leadership. Please contact Patient Relations at 206-520-4294 or [email protected] if you would like to discuss your experience in more detail. Sincerely, UW Medicine Patient Experience
Staff were rude and wait times were excessive for medical care.
Business reply on Google
Thank you for sharing your experience, Marile. We’re sorry to hear you felt our team was not as supportive as you needed during your visit, and we appreciate you taking the time to provide this feedback. If you would like to discuss this with us directly, you can reach out to our Patient Relations team at 206-520-4294 or [email protected]. Thank you.
Doctor failed to listen or show empathy regarding patient symptoms
Business reply on Google
Thank you for taking the time to share this feedback, Lisa. We're so sorry to hear that you felt unheard during this interaction. Please don't hesitate to reach out to Patient Relations if you would like to discuss these concerns further at 206-520-4294 or [email protected].
Front desk staff exhibited dismissive and hostile behavior toward patients.
Business reply on Google
Simon, we’re sorry to hear about your experience and the concerns you’ve shared. We take feedback about our team and patient communication very seriously, and your comments have been shared with clinic leadership for review. We’d appreciate the opportunity to discuss this further. You can contact our Patient Relations department at 206-520-4294 or [email protected], so we can better understand what happened and work toward improving the patient experience.
Inaccurate online wait time information caused unnecessary travel for patient.
Business reply on Google
Thank you for taking the time to share this. We are very sorry for the frustration and inconvenience you experienced. We recently transitioned to a new system and are still working out some kinks. We are actively working to ensure our online updates match our capacity in clinic. We appreciate your patience during this transition and will use your feedback to help us do better. If you'd like to speak to someone directly about that, please reach out to our Patient Relations department at 206-520-4294. Thank you!
Staff provided incorrect appointment information and behaved unprofessionally.
Business reply on Google
We are sorry to hear about your negative experience interacting with our front desk, Raven. Your feedback is truly important to us, and we will work to make improvements. If you would like to share additional details about your experience, please contact UWPC Patient Relations at [email protected] or 206-520-4294. We hope you are feeling better!
clinic failed to provide test results after three weeks
Business reply on Google
Hi Jeff, I am so sorry you have not heard back about your test results and that you have had a difficult time reaching us! We want all of our patients to be able to easily communicate with us and we are sorry this did not happen in your case. If you still need assistance, please reach out to our UW Primary Care Patient Relations department at 206-520-4294 or [email protected].
Inconsistent care and poor communication from the medical staff.
Business reply on Google
Thank you for sharing this. Our providers and staff value all patient feedback and use it to continue to improve patient experiences. We would love the opportunity to discuss with you further. If you are willing, please contact UWPC Patient Relations at your earliest convenience at [email protected] or 206-520-4294.
Unprofessional staff behavior and lack of assistance with medical documentation.
Business reply on Google
Hello Laila, We are very sorry to hear about your experience at the UWMC Emergency Department. If you would like to connect with someone directly to discuss your experience, please contact the Patient Relations department at UW Medical Center. They can be reached by phone at 206-598-8382 or by email at [email protected].
clinic failed to provide requested medical imaging records
Business reply on Google
Hi Nikki, We are really sorry to hear how difficult it has been to get in touch with the clinic to request your x-rays. We will share this feedback with the clinic. Please reach out to our Patient Relations department at 206-520-4294 or [email protected] if you would like to connect with someone about your experience. Again, we are very sorry for your experience.
Poor communication and lack of follow-up regarding medical test results
Business reply on Google
Hi Camila, I am so sorry to hear that your experience at our Ballard Urgent Care Clinic did not meet your needs. We value your feedback and thank you for reaching out. We'd be happy to discuss your concerns in more detail. - you can contact us at [email protected] or 206-520-4294 to discuss further. Thank you.
Receptionist displayed rude and unhelpful behavior toward patients.
Business reply on Google
Hi Lindsey, We are very sorry to see reviews like this. We take this feedback very seriously and have shared your comments with the Ballard Urgent Care leadership. If you would like to discuss this further, please don't hesitate to reach out to our UWMPC Patient Relations department at 206-520-4294 or [email protected]. Thank you, again, for taking the time to share this feedback as it helps us identify areas where we have improvement opportunities.
Receptionist exhibited unprofessional and cruel behavior toward patients.
Business reply on Google
We are sorry to see reviews like this. We strive to provide all our patients with excellent service and will work to improve our customer service at the front desk. Thank you for taking the time to share this feedback. If you would like to share additional details about your experience, please reach out to us by phone at 206-520-4294 or email at [email protected].
Inaccurate medical diagnosis and dysfunctional appointment scheduling system.
Business reply on Google
Delaney, thank you for your feedback. We are sorry to hear of your disappointing experience. We are continually working to improve the patient experience which includes access and our reservation system. If you are willing, please contact UW Medicine Primary Care Patient Relations by email at [email protected] or by phone at 206.520.4294 so we can review your concerns further.
Incorrect medical diagnosis led to untreated condition and further complications.
Business reply on Google
We are very sorry to hear about your difficulties with contacting our staff. If you are still in need of assistance in contacting someone, please call Patient Relations at 206-520-4294 or [email protected] and we will do our best to help.
Front desk staff refused to verify insurance coverage details.
Doctor was dismissive and interrupted the patient during the consultation.
Business reply on Google
Hello Sammi, I am so sorry for your experience with Dr. Malone at the UW Medicine Ballard Urgent Care Clinic. Thank you for taking the time to share this with us. We do not wish for any of our patients to leave their appointments feeling dismissed or uncared for. We recognize that it is important to listen to patients, especially when they are explaining their symptoms. I will absolutely share this feedback with the clinic's leadership team. If you wish to discuss this further, please do not hesitate to contact the UWMPC Patient Relations Department at (206) 520-4294 or via email at [email protected]. Thank you.
Provider failed to perform physical examination or diagnose ear infection.
Business reply on Google
Hi Giuseppe, I am very sorry to hear that your experience with the Ballard Urgent Care did not meet your expectations. I will absolutely forward your comments to our clinic leadership. We value your feedback and thank you for reaching out. Please feel free to contact Patient Relations if you would like to discuss your experience further. We can be reached at 206-520-4294 or by email at [email protected]. Thank you.
Excessive wait times and persistent unexplained billing issues after visit.
Business reply on Google
Hello Van, I am so sorry to hear about your experience with wait times and billing issues. I will share this feedback with Ballard Urgent Care leadership for their awareness. I apologize for the long wait time you experienced; I understand your frustration. Due to the high volume of patients and acuity of their medical issues, wait times are hard to predict. We are actively trying to reduce wait times and I want to thank you for your feedback, as it highlights areas we can improve upon. As for billing issues, our billing and insurance department can help to answer any questions you have regarding billing. They can be reached at 206.520.0400 or via MyChart. Again, I am sorry for the distress that this visit may have caused you. If you would like to discuss this further, please reach out to the Patient Relations department at 206-520-4294 or via email at [email protected]. Thank you!
Doctor was dismissive and ignored patient symptoms during the appointment