Uwajimaya Seattle
🛒 Retail & Products · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
insufficient restroom facilities for paying customers
The store selection does not meet expectations for an Asian market.
Business reply on Google
Thank you for taking the time to share your feedback with us. We really appreciate hearing from our customers. Would you mind clarifying a bit more about your experience and what led you to feel this way? Any additional details you can provide would be very helpful for us to better understand your concerns and continue improving.
Staff refused service one hour before the store closed.
Business reply on Google
Hello Ksenia, Thank you for sharing your feedback. We understand you made a long trip to visit the store. Our deli operates from 11:00 AM to 7:00 PM, even though the store itself stays open until 8:00 PM. We appreciate you reaching out and hope this helps clarify our deli hours.
The purchased tuna product contained an insufficient amount of fish.
Business reply on Google
Hello Sharlina, Thank you for letting us know about your experience. We’re very sorry for the disappointment and frustration this caused, especially after purchasing several of them. That’s certainly not the experience we want our customers to have. We’d be happy to offer you a refund or exchange on your next visit. Please bring your receipt so our team can best assist you with the refund or exchange. We appreciate you bringing this to our attention and hope we can make things right.
lack of clear signage regarding parking validation requirements
Staff followed customer around the store due to personal shopping bag
Purchased watermelons were rotten inside.
Business reply on Google
Thank you for your feedback, and we're very sorry to hear about your experience with the watermelons. We always strive to provide fresh and high-quality produce, and we apologize that we missed the mark during your recent visit. If you still have your receipt, we would be happy to assist you with a return or exchange. For perishable items like fruit, our return policy allows for returns within 7 days of purchase with the original receipt. If you have any questions or need further assistance, please don’t hesitate to contact us directly at (206) 624-6248 or via email at [email protected]. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Unclear parking validation policy resulted in unexpected high parking fees.
Customer was unable to validate parking despite having a receipt.
The parking situation is time-consuming and expensive.
Business reply on Google
Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience at our Seattle store did not meet your expectations, particularly regarding parking and pricing. We’re grateful you’ve shared this feedback. We’ll be passing your comments along to our team for further review. If you’d like to speak with a store manager directly about your visit, please don’t hesitate to contact us at (206) 624-6248 or email us at [email protected]. Thank you and we hope you’ll consider giving us another chance in the future.
The cashier provided poor customer service and lacked professional interaction.
The food court seating area is unclean and lacks sufficient space.
Customer experienced food poisoning after consuming spoiled sea urchin.
Business reply on Google
Hi Tiffany. We do not see your emails in our inbox. Please give our store a call at (206) 624-6248. We’re sorry to hear about your experience. Customer safety and satisfaction are our top priorities and we take these matters very seriously. We would appreciate the opportunity to learn more and address your concerns. Please contact our Seattle Store by calling us at (206) 624-6248 or emailing us at [email protected].
Security guard was rude and unprofessional to a customer
Store requires minimum purchase amount for parking validation.
Security harassed customer and staff enforced strict express lane policies.
Customer feels harassed by security and staff during self-checkout process.
Store does not accept American Express and has poor parking design.
Store sold expired food products and has unresponsive customer service.
Cashier was rude regarding payment methods and store policy