Valencia Nails Spa
💅 Beauty & Spa · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The nail technician failed to provide the requested chrome nail service.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Improper gel removal technique caused damage to natural nail beds.
Business reply on Google
Hi Ma’am, i would love to talk to you about about that. I just want to make sure that it’s from our service and if that so i will make it right for you. You can leave your phone number or you can just contact throught my phone number is 4803709125
Long wait times and failure to complete requested nail services.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
customer charged for repair of poor quality nail service
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Inaccurate billing and poor customer service from staff and management.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
Manager refused service due to existing injury on customer's hand.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Staff refused to fix poor nail work due to undisclosed policy.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Dip manicure nails cracked within two days of application
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Rude staff behavior and poor quality manicure resulting in chipped polish
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Poor service, unprofessional staff, and low quality nail polish application.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Poor quality nail services and refusal to provide a refund.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Staff refused service and exhibited rude behavior toward the customer.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Nails fell off shortly after application and staff refused repairs.
Business reply on Google
Hi ma’am, are you sure that you been to our salon ? this is Valencia nails on bulverde and 1604. We aint relate to other Valencia around San Antonio. I have checked up on system and couldnt find your name that you come to our salon.
Technician provided sloppy, incomplete nail service at a high price.
Business reply on Google
Hi Debra, we would like to apologize for your bad experience. It appears there might have been a misunderstanding, and we believe your review might be intended for a different location. To ensure your concerns are properly addressed, could you kindly confirm they location or provide more details about your experience? We want to make sure we address your specific concerns and take the necessary steps to enhance our service. Your feedback is very important to us, and we want to ensure we make things right. Feel free to reply here or contact us at (210)402-4000so we can assist you promptly.
Technician caused pain with drill and rushed the service experience.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
poor quality pedicure service and lack of staff concern
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
Poor service quality, injury to cuticles, and unexpected extra charges.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
customers contracted nail fungus from unsanitary pedicure tools
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
manicurist cut cuticles and ignored the bleeding
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Nail design quality was poor and contained debris.
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.