Valley Health Center Moorpark

Patient waited over an hour and a half past appointment time.

The automated phone system prevents reaching staff for assistance.

Excessive five month wait time for primary care physician appointments.

Doctor dismissed physical symptoms as anxiety leading to delayed medical diagnosis.

clinic failed to process medical referrals and lab orders efficiently

Pharmacy consistently provided incorrect billing information and overcharged for…

Pharmacy provided incorrect pickup time and failed to apologize.

Pharmacist provided incorrect medication availability information causing unnecessary…

Long wait times and unprofessional, rude behavior by nursing staff.

Excessive wait times and lack of communication from staff.

Excessive transfers and long wait times for appointment scheduling

Excessive wait time and lack of attentive medical staff

Language barrier with staff prevented receipt of necessary medical assistance.

Patient experienced a two hour wait past the scheduled appointment time.

Excessive wait times and poor social distancing in pharmacy area.

Difficulty scheduling an appointment and obtaining necessary medication

Staff unprofessionalism and administrative issues regarding patient property release

Inconsistent billing practices and unprofessional staff communication regarding payment.

Excessive wait times at the express care facility

Doctor ignored abnormal blood results and recorded incorrect patient symptoms.