Valley Inn
🏨 Hotels & Travel · Mission Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel room had cockroaches and a clogged bathroom.
Business reply on Google
We sincerely apologize for your disappointing experience. The conditions you described, such as the need for renovations, unclean floors, and pest presence, are unacceptable and deviate from our usual standards. We regret the impression that our management was indifferent to your concerns. We appreciate all feedback, and we will use your remarks to facilitate improvement. If you choose not to return, we understand, but please be assured that we are committed to making necessary adjustments for an improved guest experience in the future. Valley Inn
Rude staff and poor room hygiene conditions at the hotel.
Business reply on Google
We're sincerely sad to hear about your disappointing experience, Britnee. It's our goal to ensure all our guests enjoy exceptional service and a comfortable stay. The issues you encountered are not indicative of our usual standards. We apologize for Rick's performance and any complications during your check-in. We're equally concerned about the cleanliness and maintenance problems you reported and are addressing them with utmost seriousness. Our team is investigating these matters for appropriate action. We also regret if any language barriers with our housekeepers affected your stay. Your feedback is vital, as it helps us to enhance our service for future guests. Valley Inn
The hotel charged the customer twice for a single stay.
Business reply on Google
We sincerely apologize for any misunderstanding and inconvenience experienced, Liminal. Our aim is never to make our guests feel dissatisfied or uncomfortable. We understand that the double charge, particularly after paying in cash, is incredibly frustrating. We take such feedback seriously and will revise our protocols to prevent future recurrence. We also regret the unacceptable behavior displayed by our staff, which is not representative of our service standards. We will try to address this issue with our team for improved communication and professionalism. While we respect your decision should you choose not to return, we'd like you to know that we're actively working to rectify our shortcomings and enhance our management. Valley Inn
The hotel room had a broken fridge, stained bed, and dirty bathtub.
Business reply on Google
We sincerely apologize for the condition of your room. Your feedback indicates that we did not meet our typical standards. Problems with the fridge, bed, and bathtub should not have occurred during your stay. We strongly believe all our rooms should be clean, comfortable, and well-maintained. We will immediately address this with our maintenance and housekeeping teams. We hope to have the opportunity in the future to provide you with the high-quality stay you should expect from us. Valley Inn
The hotel is dirty and the beds are uncomfortable and noisy.
Business reply on Google
We sincerely apologize for your experience, Tony. We didn't provide a clean, comfortable stay. We have taken note of your feedback about the beds and cleanliness. Health and safety are our primary concerns, and we will address these issues. Although we understand your reluctance to return, we assure you of our commitment to a better experience should you choose to do so. Valley Inn
Staff overcharged for a smaller room than reserved
Business reply on Google
We sincerely apologize for your experience, Selvyn. Unintentionally, we may have appeared unaccommodating, which is not our goal. We understand the frustration of not getting the reserved room and being charged for a smaller one. We'll investigate this issue to prevent recurrence. We hope for another chance to provide a better service in the future. Valley Inn
Management denied check-in and refused to provide a refund.
Business reply on Google
We sincerely regret the check-in issue you encountered. We aim to provide all our guests with a seamless experience, and it appears we failed in your instance. We understand the frustration triggered by the ID requirement, but it's a standard security measure for guest safety. We apologize for any inconvenience caused. As for your refund, we'd like to investigate this further. Do contact us directly to discuss your concerns. We hope to rectify this situation and improve your opinion of us. Valley Inn
Housekeeping discarded guest belongings due to a room checkout error.
Business reply on Google
We sincerely apologize for your experience, Edwin. It seems there was a misunderstanding regarding your stay's duration, leading to regrettable inconvenience. We recognize the seriousness of losing your belongings and don't take it lightly. We'll address this with our team to avoid future incidents. If you decide not to stay with us again, we understand. However, if you do, we assure you we'll aim to offer a significantly improved experience. Valley Inn
The hotel room was unclean and infested with insects.
Business reply on Google
We sincerely apologize for your experience, Meryjal. We prioritize cleanliness and comfort, but it appears we missed the mark. The insect issue is not typical and unacceptable to our standards. We'll try to address this with our housekeeping team to prevent recurrence. We understand your disappointment and hope for a chance to rectify this in the future. Valley Inn
Unprofessional staff behavior, room maintenance issues, and suspected discriminatory…
Business reply on Google
We sincerely apologize for your disappointing experience, Ekene Tony. Sadly, we didn't meet your expectations, and we understand your concerns regarding the front manager. We will address this internally. Any embarrassment or discomfort caused is deeply regretted. We appreciate your patience with our 21-day stay policy and regret any confusion or inconvenience it may have created. However, we hope you might reconsider and allow us another opportunity to serve you better in the future. Valley Inn
room contained bugs and inconvenient late checkout payment policy
Business reply on Google
We sincerely apologize for your experience, Jenna. The bug issue in your room is unacceptable, and we'll address this immediately. We also apologize for the inconvenience our late checkout policy caused and will review our procedures to improve future communications. We regret not meeting your expectations and hope for a chance to rectify this. Valley Inn
Hotel charged an extra cleaning fee without performing the cleaning service.
Business reply on Google
We sincerely apologize for the misunderstandings and inconvenience you faced, particularly concerning room service and the extra dog hair fee. We promise that we don't charge extra without rendering the service. We'll discuss this with our team to enhance future communication. We're sad for any discomfort and will work on improvements from your feedback. We look forward to serving you better in the future. Valley Inn
Hotel denied check-in due to guest lacking physical identification.
Business reply on Google
We sincerely apologize for the inconvenience you experienced, Charli. Our requirement for guests to present a physical ID is established for everyone's safety and security. We regret that we failed to clearly communicate this policy when you made your booking, and we're sad for any distress or disruption this misunderstanding caused you. Your feedback is important, and we will aim to improve communication about our policies. We're disappointed that we didn't meet your expectations and hope for a chance to serve you better in the future. Valley Inn
Hotel refused to extend reservation due to safety concerns
room had security issues, pests, and non-functional shower facilities
Hotel had pest infestation, broken locks, and unauthorized staff room entry.
Business reply on Google
We sincerely apologize for the issues you faced during your stay, Emily. Unfortunately, we could not meet your expectations, particularly regarding the bugs, lack of hot water, and housekeeping service. We are addressing these problems internally to prevent recurrence. We appreciate your understanding regarding the changing rooms, yet we regret any discomfort caused by our hotel's policy communication. However, we hope you might reconsider and allow us another opportunity to serve you better in the future. Valley Inn
Filthy rooms, parasite infestation, and poor staff service at the motel.
Business reply on Google
We sincerely apologize for your recent experience, Steph. We missed delivering the clean, comfortable stay you should expect from us. Your feedback regarding room cleanliness, hot water supply, and our cleaning staff's service is deeply valued. The health issues you reported are also concerning, and we are investigating them immediately. We understand your frustrations about room service, deposit, and early check-in fee. We are committed to enhancing our services and will address your feedback promptly with our team. Though we regret to hear you won't be returning, please know that we are taking your comments seriously and will use them to make improvements. Valley Inn
Hotel refused check-in despite confirmed booking through Expedia
Business reply on Google
We sincerely apologize for the misunderstanding regarding our parking policy. We understand that this may have been frustrating, particularly after a lengthy business trip. We assure you that we do not discriminate between guests or their vehicles and will address this matter. Your feed is valuable to us. We hope for another opportunity to regain your trust and impress you in the future. Valley Inn
The hotel was unclean and failed to return the full deposit.
Business reply on Google
We apologize for your experience, Drizzy. Our aim is to maintain a clean and welcoming environment, and it’s sad we fell short during your stay. The cleanliness and noise issues are concerning, and we will try to address them with our team. We also regret any confusion regarding the deposit and encourage you to contact us directly to resolve this matter. However, we hope you might reconsider and allow us another opportunity to serve you better in the future. Valley Inn
The hotel room was filthy and contained damaged, outdated furniture.
Business reply on Google
We sincerely apologize for your experience, Justin. We fell short in ensuring your room was comfortable and clean. The areas you highlighted about temperature, cleanliness, and furniture condition are points we need to rectify. Your feedback is important in helping us improve. If you chose to return, we pledge to provide a much-improved experience. Valley Inn