Valleywise Health Medical Center Emergency Room
🩺 Health & Wellness · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Medical staff failed to address patient pain after an accident.
Patient reports perceived racial discrimination in emergency room triage prioritization
Business reply on Google
We appreciate you bringing these matters to our attention and are very sorry your experience was less than you expected. We would like to help you resolve this issue. Please contact us at 602-344-1200.
Night shift staff were unprofessional, loud, and disruptive to patient rest.
Business reply on Google
Thank you for sharing your experience. We’re glad some aspects of your care were positive, but we sincerely apologize for not meeting your expectations. This is not the standard we expect, and your feedback will be addressed to ensure a respectful and comfortable environment for all patients. We appreciate your feedback.
Front desk staff were rude, unprofessional, and condescending to the patient.
Business reply on Google
While we are disappointed to hear that your experience did not meet expectations, your feedback is important to us. It helps us better understand how patients view our services and guides us in improving the care we provide at Valleywise Health. We would like to help you resolve this issue. Please contact us at 602-344-1200.
Staff member displayed rude and disrespectful behavior during patient check-in.
Business reply on Google
We are very sorry your experience was less than you expected. We would like to help you resolve this issue. Please contact us at 602-344-1200.
excessive wait times and poor sanitary conditions in the emergency room
Business reply on Google
Thank you for your feedback. Our goal is to provide exceptional service and we're sorry you did not receive the level of care you expected. We would like to help you resolve this issue. Please contact us at 602-344-1200.
Employee parking is located too far from the facility entrance.
Medical treatment worsened and staff failed to answer the entrance phone.
Business reply on Google
We are very sorry your experience was less than you expected. We would like to help you resolve this issue. Please contact us at 602-344-1200.
The medical center failed to bill the patient's insurance correctly.
Business reply on Google
We are very sorry your experience was less than you expected. We would like to help you resolve this issue. Please contact us at 602-344-1200.
staff provided poor communication and lacked empathy during medical care
Business reply on Google
We are very sorry your experience was less than you expected. We would like to help you resolve this issue. Please contact us at 602.344.1200.
Medical staff failed to communicate and provide adequate patient care.
difficulty scheduling follow-up appointments and locating medical orders
Business reply on Google
We are very sorry your experience was less than you expected. We would like to help you resolve this issue. Please contact us at 602.344.1200.
Patient left unattended for four hours without access to call button
Business reply on Google
Thank you for your feedback. Our goal is to provide exceptional service and we're sorry you did not receive the level of care you expected.
Patient experienced poor hygiene, communication barriers, and unprofessional staff…
Business reply on Google
We appreciate you bringing these matters to our attention, as the health and safety of our patients is our utmost concern.
Inadequate medical care and long wait times for a concussion patient.
Business reply on Google
Thank you for your feedback. Our goal is to provide exceptional service and we're sorry you did not receive the level of care you expected.
Staff failed to provide AMA forms and disregarded patient communication.
Business reply on Google
Concerns that go unnoticed are missed opportunities for improvement. We thank you for sharing these concerns, as it helps us improve the care and high quality outcomes of all Valleywise Health patients.
The emergency room was unsanitary with visible waste and debris.
Excessive wait times for room and medication despite low patient volume.
Unsanitary facility with long wait times and unprofessional staff behavior.
Patient experienced long wait times and neglectful nursing care.