Van Nuys Urgent Care Family Medicine
🩺 Health & Wellness · Van Nuys
Between really bad and never again.total experiences
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Most reported issues
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Experiences
Rude staff and unprofessional behavior during check-in process
Staff displayed poor attitude and provider conducted personal errands during hours.
nurses and front desk staff were rude to the customer
Poor communication regarding appointment requirements and insurance information.
Urgent care refused to see patient during posted operating hours.
Unprofessional staff and concerns regarding medical provider qualifications.
Staff provided incorrect information regarding weekend x-ray facility availability.
Patient received incorrect bills for COVID testing and services not rendered.
inaccurate information provided regarding covid test turnaround time
failed to provide promised covid test results for travel
The facility is unhygienic and the staff appears unprofessional.
excessive wait times and perceived favoritism by staff
The clinic failed to deliver COVID test results after multiple requests.
Staff displayed rude and dismissive behavior toward a patient.
The business charged an unexpectedly high fee for a covid test.
The nurse practitioner lacked professional competence and proper bedside manner.
Doctor refused to refill prescription and displayed unprofessional behavior.
Staff member enforced phone policy inconsistently among patients.