Vaunt Fitness
🏋️ Fitness & Gyms · Chicago
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unsanitary sauna habits and disruptive behavior by other gym members
Business reply on Google
Thanks Tom we appreciate your feedback and you being part of the Vaunt Family.
gym lacks child care facilities for parents
Business reply on Google
Thank you for sharing your feedback. We appreciate hearing different perspectives and what families are looking for in a gym. We're grateful you took the time to visit and share your thoughts as we continue to grow our community.
Staff failed to provide facility orientation or assistance to new visitor.
Staff member lacked knowledge of programs and professional communication skills.
Significant increase in monthly membership fees and guest pass costs.
Business reply on Google
Thank you for sharing your feedback. We understand your concerns regarding the price change and would like to provide some clarity. The increase in membership fees is due to several significant improvements we've made to enhance your experience at our gym. Firstly, we now include group classes in your membership, providing more value and variety to your workout routine. Additionally, we've made numerous equipment enhancements and improvements throughout the club, ensuring you have access to the best facilities available. Regarding the guest policy, we’ve made these changes to maintain a high-quality experience for all our members. We also want to mention that we offer discounts for seniors and first responders, as we strive to support our diverse community. While we currently don’t have specific discounts for college students, we continually review our policies and appreciate your input on this matter. We strive to create a welcoming and inclusive environment for all our members and hope you'll consider the added benefits and improvements when evaluating the value of our membership. Thank you again for your feedback, and we hope to see you back at the gym soon.
Owner exhibited unprofessional behavior and forced cancellation after price increase…
Membership prices and enrollment fees have increased significantly without facility…
Business reply on Google
FameofTheWolf we would love to set up a call or meet with you. Please contact me at [email protected] to schedule a time.
unauthorized charges and employee misuse of customer account
Gym failed to enforce mandatory indoor mask requirements for members.
Business reply on Google
We appreciate your feedback John. We have complimentary masks available at the front desk for all that may not have them. We will continue to monitor and follow the city mandate.
The gym membership is considered overpriced compared to competitors.
The gym staff and management provided a poor customer experience.
Gym charged an unreasonable fee to change a membership account holder.
Gym continued charging membership fees after the account was officially canceled.
Staff ignored the customer for fifteen minutes upon arrival.
Business reply on Google
Thank you for taking the time to leave us a review. We are sorry to hear of your frustration, we are constantly striving to provide our clients with the most positive experience. This is certainly NOT how we regularly operate and apologize for your lack of customer service. We would like to use this opportunity to learn and grow and better serve the community. If we can discuss this further please feel free to message us with your preferred method of communication.
Membership fees are considered too expensive compared to other gyms.
Gym daycare facility lacks proper ventilation and air circulation for children