Veneto Nails 281 San Antonio
💅 Beauty & Spa · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business increased the price of a service without prior notice.
Nails and pedicure quality did not last past the service day.
Business reply on Google
Dear Jane Langley, We sincerely apologize that your recent visit did not meet the standard you’ve come to expect. Your experience is important to us, and we want to make things right. Please contact the salon directly so we can address your concerns and ensure you leave fully satisfied. We truly appreciate your feedback and your continued support.
Inconsistent customer service and preferential treatment of regular clients.
Business reply on Google
Hi Heather, we’re sorry to hear your second visit did not feel as welcoming as your first. That’s not the experience we want any guest to have, whether new or returning. We truly appreciate your feedback and will address this with our team to ensure consistent service for everyone. Thank you for bringing this to our attention.
Poor nail application and lack of cleanliness during service
Business reply on Google
Hi J Robb, We’re very sorry to hear about your experience. This does not reflect our service standards. Your feedback has been shared with management for review, and we encourage you to contact the salon so we can address this matter directly.
Nail service quality was poor and did not meet expectations.
Business reply on Google
Hi Kendall, We’re sorry the final result did not meet your expectations. Our goal is always client satisfaction, and we encourage guests to communicate concerns during service so adjustments can be made. We appreciate your comments.
The nail design and shape did not match the reference photo.
customer charged extra for a service included in their package
Nails are unevenly shaped and the fill is clearly visible
The manicure provided was of poor and sloppy quality.
Long wait times and poor quality service resulting in physical injury.
Poorly applied acrylic nails with uneven shaping and painful residue
Business reply on Google
Dear Ms Mace, We’re really sorry to hear that you didn’t have a good experience at our salon. Your satisfaction is our top priority, and we’re truly sorry that we didn’t meet your expectations this time. We always encourage our clients to speak up during the service if anything feels uncomfortable or not quite right, so we can address it immediately and make things right on the spot. To better understand the situation, could you please send us a photo of your nails via our fanpage? We’d love the chance to assess it and offer a proper solution, because we genuinely want every client to leave our salon feeling happy and confident. Thank you for your feedback – it helps us improve. We hope to welcome you back and give you the experience you truly deserve. Warm regards, Veneto Nails 281
Staff caused bleeding and poor quality service during a long appointment.
salon charged higher prices than the initial phone quote
Business reply on Google
Dear Karla , Thank you for your review, and we apologize for any confusion regarding our pricing. To clarify, our price list is as follows: a new ombre set is $65, with an additional $5 for long nails and $5 for the almond shape. Since you had both the almond shape and long nails, your total was $70, with only a $5 charge for both. We encourage you to compare our prices with other salons, as $55 for a new ombre set is uncommon. We hope this explanation helps, and we appreciate your understanding. Best regards,
Nail technician ignored length requests and performed poor quality service
Technician caused physical pain and burns during improper acrylic nail removal.
Customer left after waiting fifteen minutes without service despite having an appointment.
Poor quality pedicure and charging for unwanted services
Nail technician caused injury and refused to fix defective manicure.
Long wait time and poor quality pedicure service.
The business provided inaccurate wait time information for a walk-in appointment.