VERBENA Parlor + Social House
💅 Beauty & Spa · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rude staff and poor quality manicure that chipped within two days.
Customer sustained a burn from excessively hot pedicure water.
Services were rushed and did not match the paid bundle description.
Rude staff and refusal to fix nail service.
Overcharged for a nail polish change and denied rebooking.
Business reply on Google
Thank you for sharing your feedback. When guests arrive more than 30 minutes after their scheduled start time for a one hour service, we are unable to complete the full appointment without impacting other clients who arrived on time. In this situation, our team adjusted the service so you could still receive a cuticle work and polish rather than being turned away entirely. We also rearranged our schedule to accommodate your husband’s Russian pedicure, which is a longer service and gave us the flexibility to adjust while still providing him with the full experience. Our staff remained professional and courteous throughout the interaction, and we are confident the situation was handled appropriately. While we always try to be as accommodating as possible, we do adhere to scheduling policies to ensure fairness and consistency for all guests. We also expect respectful communication with our team at all times. We’re sorry this experience was frustrating, and we appreciate the opportunity to clarify what took place. Verbena Parlor Team
staff showed lack of interest in customer service and feedback
Business reply on Google
Thank you for sharing this. I’m really sorry your experience didn’t feel as attentive as it should have been. Our goal is for every guest to feel cared for and engaged from start to finish, and it sounds like we fell short this time. We’ll make sure to remind our team to check in more thoughtfully and offer help with home care products. We’d love a chance to make it right, please reach out to us at [email protected]. We’d like the chance to make this right on your next visit.
Appointment cancelled without notice and poor rescheduling options provided.
Business reply on Google
We're so sorry for the mix-up with your appointment. Your ClassPass booking came through on a very busy Saturday, and since ClassPass doesn’t sync with our system, we manually enter those appointments, and unfortunately, we missed yours. It was an honest mistake, and we truly apologize for the inconvenience. We did try to rebook you for another day, but understand you were traveling. Since you couldn’t reschedule, we canceled the appointment to ensure you received a full refund through ClassPass. Again, we’re very sorry for the confusion and hope to have the opportunity to welcome you in the future.
Business refused to waive cancellation fee despite medical emergency
salon requires credit card information to book an appointment
walk-in service denied due to lack of appointment
Business reply on Google
Many of our regulars book weeks in advance which means that our calendar gets filled up quite quickly. If we had the availability to take you, we would have, as it does not make any sense for us to turn you away. Leaving a 1-star review for a small, locally-owned women's business without receiving service seems harsh, hurtful, and unjust.
Staff appeared unhappy and beverage service was not provided as expected.
Mediocre manicure quality and rude staff behavior.
Pedicure services were overpriced and the polish chipped within five hours.
Appointment scheduling error resulted in split service times for customers.
Business reply on Google
Thank you for sharing your feedback about your recent experience at our salon. We apologize for any inconvenience you may have experienced regarding the booking process. Our online booking system indicated that the available time slots were at 10 am and 11 am respectively, and we have no record of any phone conversation requesting both pedicures to start at 10 am. We did not charge you when you canceled the 11 am appointment, which we typically would. At our salon, we strive to provide exceptional service, and we appreciate your feedback as it helps us improve. If you have any further concerns, please feel free to reach out to us directly. Thank you.
Customer overcharged for services and drinks with poor quality manicure results.
poor service quality and unprofessional public shaming of customers
Excessive wait time and poor quality manicure service.
Incorrect appointment booking and poor staff communication regarding service availability
Owner refused to provide requested nail service to customer's daughter.
Business reply on Google
We're so sorry we were not able to accommodate your daughter's dip removal and nail extension with dip service. We provide a full manicure so our dip services takes the longest. Going forward, on our end, we will work harder to ensure client's needs are reflected on the scheduled appointments. We're thrilled you liked the non-toxic environment and you had a great experience with your two services.
Poor quality manicure and pedicure with unprofessional staff and unfulfilled refund…
Business reply on Google
We appreciate your review, but unfortunately, we believe you have us mistaken for another salon. Per our records, we do not have a "Caroline" in our system that received a dip manicure and pedicure. However, we welcome you to book with us online, and we can guarantee that you'll receive an exceptional service when you come!