Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff provided unhelpful service and refused to offer solutions
Business reply on Google
We’re sorry to hear this was your experience. We appreciate you sharing your feedback, and we’ll use it to help ensure our team provides clearer communication and a more helpful experience for every customer.
Staff appeared unhygienic and provided poor customer service.
Business reply on Google
Levan, I’m sorry to hear about your experience with our service. Your feedback is important, and I understand how frustrating it can be. We strive to provide a positive experience, and it seems we fell short. Thank you for sharing your experience, as it helps us improve.
Staff provided unprofessional and dismissive customer service at the store.
Business reply on Google
I appreciate you sharing your experience, D, and I'm truly sorry to hear about the lack of service you encountered during your visit. It's important to us that every customer feels valued and respected, and it sounds like we fell short in this instance. Your feedback is vital, and I will ensure it is addressed with the team to improve our service standards.
Failure to fulfill order within promised time and poor customer support
Business reply on Google
I understand your frustration, Jeremy, and I'm truly sorry for the inconvenience you experienced with your order and the lack of communication from our team. Your feedback is important, and we will make sure to address this internally.
Staff members were rude and unhelpful during the customer interaction.
Business reply on Google
We’re sorry to hear about this experience. Every customer should be treated with respect and attentiveness, and it’s disappointing to know we fell short. Your feedback has been shared internally as a reminder of the service standards we expect. We regret the frustration this caused and understand your decision to take your business elsewhere.
Sales associate was pushy and disrespectful to the customer.
Business reply on Google
We’re sorry to hear that your visit did not meet expectations. All customers should feel respected and supported in making the choices that work best for them, and we regret that this was not your experience. Feedback like yours is taken seriously and helps reinforce our standards for professionalism and respectful service.
staff provided false information regarding promotional service terms and free…
Verizon refused trade-in and activation of a customer-owned device.
Business reply on Google
Cody, I truly apologize for the frustration you've experienced with our trade-in policy and the activation issues. Your loyalty as a customer for over a decade is greatly appreciated, and I understand how disappointing this situation must be. We’re here to help you resolve any ongoing concerns, so please feel free to reach out to [email protected] for further assistance.
excessive wait times and unprofessional staff behavior
Business reply on Google
We sincerely apologize for the long wait and the experience you had during your visit, Two. Your feedback is important to us, and we understand how frustrating it can be to feel neglected while waiting for assistance. We appreciate your loyalty over the years and are committed to improving our service.
Store provided inaccurate pricing and refused to resolve billing discrepancies.
Business reply on Google
I’m sorry to hear about your experience and understand your frustration regarding the billing issue and communication challenges. Your feedback is important to us, and we want to help resolve this matter. Please feel free to contact us at [email protected], and we’ll do our best to assist you further.
Customer charged undisclosed in-store activation fee for e-sim setup.
Business reply on Google
We're truly sorry to learn that your recent experience at our store left you feeling disappointed. It's never our intention to have our valued customers feel this way or encounter such challenges during their visit. Your feedback is incredibly valuable to us, as it helps us understand where we need to improve. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. Rest assured, we're actively working to address this issue to ensure that future experiences exceed your expectations. Thank you for bringing this to our attention—we're grateful for the opportunity to make things right for you.
Staff attempted to charge for unnecessary services using dishonest diagnostic claims.
Business reply on Google
Hi Sergio, we're sorry to hear about your experience. We strive to provide accurate information and reliable service to our customers. Your feedback is valuable to us, thank you for bringing this to our attention.
Customer waited forty minutes without acknowledgement from staff.
Business reply on Google
Hi holly russo we apologize for your less than ideal experience. Thank you for taking the time to let us know about this situation. We will look into this situation and address it accordingly. We hope we are able to provide you with a more pleasant experience in the future. As always, we appreciate your business.
Store employee allegedly stole customer trade-in phone and denied transaction
Business reply on Google
Hi Breyanne, this is concerning to hear, and we would like to look into this right away. Please reach out to us at [email protected] so we can connect with you directly.
Staff failed to correctly activate the new phone in store.
Business reply on Google
Hi Maria Chun we apologize for your less than ideal experience. Thank you for taking the time to let us know about this situation. We will look into this situation and address it. We hope we are able to provide you with a more pleasant experience in the future. As always, we appreciate your business.
Staff refused to sell phone after customer declined accessory purchase
Business reply on Google
We're sorry you didn't get the help you needed at our store, Dovlet. We should be a reliable resource for your devices. You can contact us at 888-688-1033 or [email protected] to share more details with us so we can look into this. We hope you'll give us another chance to provide better service in the future.
Unauthorized charges and deceptive sales practices by third-party retailer staff.
Business reply on Google
Robert, we are very sorry to hear about your experience and we have responded to the email you sent to us. Please reach out to us so we can better assist in getting this looked in to.
Store failed to process phone order and provided poor customer service.
Business reply on Google
Cheyenne, this is an experience we never want any of our customers to go through. We know we can be better and appreciate you sharing this with us so it can be addressed and we can continue to improve.
Customer received incorrect billing after being quoted a different monthly price.
Business reply on Google
Sorry for the long wait, Mstislav. We want to make every store visit easy and seamless. We're disappointed you weren't able to get what you need. You can contact us at [email protected] to share more details with us so we can look into this. We appreciate your feedback.
Business failed to issue a refund for a returned mobile phone.
Business reply on Google
Joseph, we are sorry to hear about your experience with Russell Cellular. We appreciate you bringing this to our attention and will be sure to address these concerns. Thank You!