Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff disinterested in helping customer switch services
Business reply on Google
Hello Natasha, Thank you for taking the time to share your experience with us. I'm sorry to hear that your recent visit did not meet your expectations and that you felt the service was lacking. We strive to provide excellent customer service to all our potential and current customers, and it seems we fell short in this instance. Your feedback is invaluable and will be shared with our team to ensure we improve our service. If you're open to it, we would appreciate the opportunity to discuss your needs further and provide you with the information you were seeking. Please feel free to reach out to us at your convenience. Thank you again for your feedback, and we hope to have the chance to serve you better in the future. Best regards, Verizon Customer Service Team
Unauthorized lines and services added to account, overcharged for upgrade
Business reply on Google
Hello Aaron, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced at our store. It is concerning to hear about the unauthorized additions and charges on your account, and we understand how frustrating this must be. We would like to investigate this matter further to ensure it is resolved promptly. Please reach out to our customer service team at your earliest convenience, so we can address your concerns and rectify any issues with your account. Your feedback is invaluable to us, and we are committed to improving our services. Thank you for bringing this to our attention. Sincerely, The Verizon Team
Store lacks resources for adequate customer service
Business reply on Google
Hello Raistlin Walker, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience at our store. We strive to provide the best possible service and it seems we fell short in this instance. Your comments are important to us and will be shared with our team to help improve our services. If there's anything specific you'd like to discuss or if you need further assistance, please feel free to reach out. We appreciate your input and hope to serve you better in the future. Best regards, Verizon Customer Service Team
Customer service hung up immediately twice without speaking
Business reply on Google
Hello Tariq, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the issues you faced when trying to reach our customer service team. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you. We value your feedback and would like to address this matter promptly. Please reach out to us at your earliest convenience so we can assist you further and ensure your concerns are resolved. Thank you for bringing this to our attention. Best regards, Verizon Customer Support
Manager displayed a condescending and arrogant attitude toward the customer.
Business reply on Google
Dear Christopher Johnson, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent visit to our store. Your feedback is invaluable, and we are committed to addressing the issues you raised. We are sorry to hear about the confusion with the SIM card activation and the unexpected charges for the screen protector and case. This is not the level of service we strive to provide, and we understand how disappointing this must have been for you. Please be assured that we are looking into this matter urgently. We will review the situation with Sikander and ensure that appropriate actions are taken to prevent similar issues in the future. Our goal is to provide a seamless and satisfactory experience for all our customers. We would like to resolve this matter to your satisfaction and restore your trust in our services. Please contact us directly at your earliest convenience so we can discuss this further and find a solution that works for you. Thank you for your patience and understanding. We hope to have the opportunity to make things right. Sincerely, Verizon Customer Service
Staff tried to upsell products at the store
Disjointed process and poor customer service knowledge
Business reply on Google
Hello Brian, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disjointed experience you had during your recent interaction with our store. It's important to us that our customers receive clear and efficient service, and it's clear we fell short in your case. We are committed to improving our communication and ensuring our team is better equipped to meet your needs. Your comments about the ordering process and customer service are valuable, and we will address these issues with our team to prevent similar situations in the future. We appreciate your patience and hope to have the opportunity to provide you with a better experience in the future. If there's anything specific you'd like to discuss, please feel free to reach out. Thank you for being a part of Verizon. Best regards, Verizon Customer Support
First bill was $200 higher than quoted by franchise store
Business reply on Google
Hi Ashley, Thank you for taking the time to share your experience with us. I'm sorry to hear about the issues you encountered at the franchise store and the unexpected billing amount. We strive to provide clear and accurate information to all our customers, and it's disappointing to learn that this wasn't the case for you. I understand how frustrating it must have been to deal with the activation fees and the inconvenience of having to visit multiple stores. Your feedback is valuable, and I will ensure it is shared with the appropriate teams to help improve our services. If you have any further questions or need assistance, please feel free to reach out to our customer service team. We appreciate your patience and hope to have the opportunity to serve you better in the future. Thank you for choosing Verizon. Best regards
promised trade-in credit was not applied to the account
Business reply on Google
Hello Bo Wang, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you have encountered with your recent visit and the subsequent follow-up regarding your trade-in credit. This is not the level of service we strive to provide, and we are committed to resolving this issue for you. We understand how important it is for you to receive the credit you were promised, and we are sorry for the delay and lack of communication. Please allow us the opportunity to make this right. We would appreciate it if you could reach out to our customer service team directly at your earliest convenience, so we can gather more details and work towards a resolution. Your feedback is invaluable to us, and we are taking steps to ensure this situation is addressed internally to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we hope to restore your confidence in our services.
Staff complained about customers and provided no help.
Business reply on Google
We're sorry to hear about your experience, Gabriel. We strive to provide excellent customer service and will address this issue internally. Thank you for bringing this to our attention.
Customer received a faulty tablet and could not get help in-store
Staff member refused to help with a prepaid data plan.
Store did not provide promised free iPad with iPhone purchase
Employee refused service before closing time
Salesperson signed customer up for services without full disclosure.
Unexplained charges for setup and membership fees
Trash internet service in Baltimore
insufficient staffing levels causing long wait times
Business reply on Google
Hello Georgios. Thank you for your review. We are sorry to hear you didn't have a 5 star visit with us and we would love to connect with you to learn more on how we can improve. Unfortunately due to COVID-19, we have been working around the guidelines set in place by the CDC, as well as working on hiring new employees to join our team! We hope to have our stores fully staffed and trained within the next 30 days to ensure we are ready for our guests. We apologize for the inconvenience and hope you will give us another chance to work with you. If you have any questions, please feel free to give our manager, Shane a call at 443-549-4975 and he would be happy to assist you. Thank you for being the best part of Verizon. Looking forward to hearing from you.
Customer waited 30 minutes for curbside pickup, then had to go inside
Business reply on Google
Hello Mark. Thank you for your review. We are sorry to see you did not have a 5 star visit with us and would love to learn more about your visit and answer any questions/concerns. Unfortunately based on the review information given, we are unable to reach out to you directly. Please feel free to give our manager, Brandon, a call at 410-433-1117 and he would be happy to assist you. Thank you for being the best part of Verizon. Looking forward to hearing from you.
Staff member was unprofessional and refused to process a phone return
Business reply on Google
Hello Seth. Thank you for your feedback. We are sorry to see you did not have a 5 star visit with us and we would love to learn more and answer your questions/concerns. Greg, our District Manager will be reaching out to you as soon as your new device we ordered comes in! From there we will return the current one you do not want and get you set up with your new phone! We apologize we did not have this device in stock during your visit, but rest assured it is ordered and on it's way! Please feel free to reach out to us in the meantime if you have any questions! Looking forward to getting you up and running in your new phone!