Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Misleading information provided regarding service contract terms.
Business reply on Google
Thank you for sharing your experience with us, Charles. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00983307). -- Cellular Sales Customer Service
Store is an unauthorized retailer with poor customer service and availability.
Business reply on Google
Thank you for sharing your experience with us. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00974278). -- Cellular Sales Customer Service
Employee provided misleading information regarding trade-in credit and billing terms.
Business reply on Google
Thank you for taking time to share, Saphia. Please feel free to reach out to us with details of your visit at 877-851-0649 or [email protected]. You can reference case number (00973005) when you contact our team. -- Cellular Sales Customer Service
Unexpected high costs and inability to activate new phones
Business reply on Google
Thank you for sharing your experience with us, Ladychats2much. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00963668). -- Cellular Sales Customer Service
The company failed to honor promotional pricing and trade-in agreements.
Business reply on Google
Thank you for sharing your experience with us, Steve. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00939761). -- Cellular Sales Customer Service
Staff incompetence and long wait times resulted in incorrect phone purchase.
Business reply on Google
Thank you for taking time to share, Tim,s Exotics. Please feel free to reach out to us with details of your visit at 877-851-0649 or [email protected]. You can reference case number (00918519) when you contact our team. -- Cellular Sales Customer Service
Employee refused to assist and locked the customer account
Business reply on Google
Thank you for sharing your experience with us, Grant. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00911751). -- Cellular Sales Customer Service
Store staff refused valid warranty claim and pushed unnecessary new purchase.
Business reply on Google
Thank you for taking the time to share, Daniel. If you would like to share more with our team, please contact us at 877-851-0649 or [email protected] and provide case number (90829). --Cellular Sales Customer Service
Store representative was unhelpful and rude regarding general inquiry
Business reply on Google
Thank you for sharing your experience with us, Cami. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00880090). -- Cellular Sales Customer Service
Staff provided misinformation and refused to address a device warranty issue.
Business reply on Google
We appreciate your rating, Tom. If you would like to share more details about your experience, please contact our team at 877-851-0649 or [email protected] and reference case number (404757). -- Britney Cellular Sales Customer Service
Staff failed to apply purchased screen protectors to new phones.
Business reply on Google
Thank you, Michelle, for sharing your experience. If you need any further assistance, please contact our Customer Service Team at 877-851-0649 or [email protected]. Reference case (359744). --Cellular Sales Customer Service
Unprofessional and untrained staff member provided poor customer service.
Business reply on Google
Reviews like yours allow us to improve our customer experience. Izharul, if you would like to share more with our team, please contact us at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
staff refused to provide a refund for a non-functional sim card
Store associate provided incorrect plan information and unauthorized billing fees.
Employee misled customer into an unwanted long-term contract and hidden fees.
Business reply on Google
Lori, we don’t enjoy hearing feedback like this and we don’t take it lightly We can be reached at 877-851-0649 (Mon-Fri: 8am-8pm and Sat: 8am-6pm) or via email at [email protected] for further assistance. -- Cellular Sales Customer Service
Store misrepresented itself as an official Verizon location and provided false…
Business reply on Google
Jean, we don’t enjoy hearing feedback like this and we don’t take it lightly. Our customer service team is available at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
Long wait times and unprofessional staff behavior at the store.
Business reply on Google
We appreciate your feedback, Aaron. Please feel free to reach out to us with details of your visit at 877-851-0649 or [email protected]. -- Cellular Sales Customer Service
Employee provided incorrect information regarding store phone sales policies.
Business reply on Google
Thank you for taking the time to share, Justin. We’re available at 877-851-0649 or [email protected] if you require further assistance. -- Cellular Sales Customer Service
Staff provided poor service and refused to assist with plan inquiries.
Business reply on Google
We want to assure you this is not the level of service we strive for at Cellular Sales. We would like to know more details about your visit such as the date and time you were in our store, the name(s) of the representative(s) that you dealt with, and any other information that you would like to share. We appreciate your feedback! Thank You. Social Media Customer Support 1-877-851-0649
Customer was enrolled in unauthorized services after declining them.
Business reply on Google
Joseph, your words inspire our team at Cellular Sales to work even harder in serving others. Thanks for taking time to share your thoughts with us. ---- Judy K., Customer Support Specialist 877-851-0649