Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Incorrect billing charges and unresolved phone service configuration issues
Business reply on Google
Thank you, Pat, for taking the time to review our location. We apologize that we did not meet your expectations. We strive to ensure each guest leaves with a positive experience, which is our BeMobile Way. If you have any additional feedback, the District Leader would be happy to speak to you at 701-317-7006.
Store refused service for phone purchase without an appointment
Business reply on Google
Thank you, Abe, for taking the time to review our location. We apologize that we did not meet your expectations during your visit. Due to staffing limitations that day, wait times were significantly longer than usual, and appointments were used to better communicate expected wait times and care for guests already in the queue. Providing a positive experience is our priority and the BeMobile Way. If you have any additional feedback, our District Leader would be happy to speak with you at 701-317-7006.
Staff failed to assist with a broken phone despite identity verification.
Business reply on Google
We're sorry you didn't have a great experience with us, S. We want to help you as much as we can whenever you visit our store. We're disappointed that we could not resolve your issue last time. Your feedback has been escalated for further review. We're always improving and hope you visit us again so we can make it up to you.
employees are unhelpful and display poor customer service attitudes
Business reply on Google
This is not the kind of behavior you should ever expect from us, Djon. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We value every member of the Verizon family, and hope you will give us another chance to win back your trust and confidence in the future.
Store failed to fulfill online order and provided inaccurate information
Business reply on Google
Hi D C, we're so sorry to hear about the issue with your order. Our goal is to not only provide the best wireless network, but provide the best possible experiences for our customers. We will escalate this review and look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1480287408. Thank you.
phone remains locked despite representative promising automatic unlock after sixty days
Business reply on Google
We're glad that you had a good experience buying a new phone, Hannah. We should always provide clear information, and our goal is to be a reliable resource for your devices. We're disappointed that you were not provided a satisfactory resolution. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1471464447 so we can get in touch with you.
undisclosed service fees charged for phone number transfers
Business reply on Google
Hello Missy, we're glad you found Ben helpful, but we're disappointed to learn we fell short. We know how important it is to have your phones all ready to go before you leave our store. Your feedback has been escalated for further review. We hope we can win back your trust and confidence in the future.
Employee added unauthorized services and insurance to the customer account.
Business reply on Google
Hi Alan, trust and integrity are essential to us at Verizon. We should always be completely transparent with you so that we can avoid any unexpected charges. We have escalated your feedback for further review. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/d3de7a7e786e4bfea34da3674d37f45a and reference Review ID #1277971212. We hope we can regain your confidence.
Store manager was rude and dishonest regarding service and esim issues.
Business reply on Google
Hello Stephen, we are so sorry you did not have a great experience with us. We hold ourselves to the highest standards of integrity and customer service, so we're disappointed to learn about this. We are always looking to improve and hope you’ll give us a chance to turn things around on your next visit.
insufficient staff available to assist customers in the showroom
Business reply on Google
We're sorry for the inconvenience, Casey. You should always expect the same level of urgency and professionalism from all of our crew, and it's disappointing to learn how we're doing. We appreciate your feedback and will continue making strides in our customer service. We hope we can win back your trust and confidence on your next visit.
Staff provided poor customer service and walked away during the conversation.
Business reply on Google
Hi Lakota, we apologize for any unprofessional service you received. We want to make sure that you can always count on our team to help you out every time you visit. It's disappointing to learn how we're doing. We are always improving and hope you'll give us another chance to provide a better experience next time.
Store staff refused to provide technical support for phone activation.
Business reply on Google
This is not the experience we want you to have, Glenn. We want to help you as much as we can whenever you visit our store. We hate that we let you down and understand we have to make improvements. We hope you’ll give us a chance to turn things around on your next visit.
The store staff failed to provide customer service.
Business reply on Google
We're sorry you did not have a good experience in our store, Tony. Customer service is important to us, so we're disappointed we fell short. Our team should always be willing and able to assist you with your wireless needs. Your feedback is appreciated as we are always looking to improve. We hope you’ll give us a chance to turn things around on your next visit.
Long wait times due to insufficient staffing and poor management
Business reply on Google
We'd hate to see you go, Ernie. We appreciate every member of the Verizon family. You should always feel welcome when you visit us and get the assistance you need. We are always listening to our customers and keeping your best interests in mind. We hope we can win back your trust and confidence next time.
Staff provided misleading information regarding phone trade-in requirements and…
Business reply on Google
Hello Chris, we're sorry you did not have a good experience with our team. We should always clearly communicate the full terms and policies of our promotions and deals. We will be escalating your review so that the appropriate team can look into your concerns. Please reach out to us at [email protected] so we can follow up with you. Please provide your contact information and include reference #993100062. We hope you'll give us another chance to win back your trust.
Customer was incorrectly charged for a promotional phone upgrade.
Business reply on Google
We're sorry to hear about this frustrating experience, Cathy. Whether it's over the phone or in person, our team should always be ready to resolve any issues promptly and professionally. We are going to look into this. Thank you for taking the time to let us know about this situation.
Staff members were rude and unhelpful during the customer interaction.
Business reply on Google
Hi Philip, I'm sorry you did not have a good experience with our team. Our team should always assist you with respect and professionalism. We hope you will give us another chance to do right by you in the future. Thank you for your feedback as we continue to improve our customer service.
Staff ignored customer for ten minutes while using personal phones
Business reply on Google
Hi Power, thank you for your review. There is no excuse for the neglectful service you received. We want nothing more than for our customers to feel valued and we certainly let you down. Your feedback is important as it helps us make improvements moving forward!
Store staff refused to provide warranty assistance for a dead phone.
Business reply on Google
Hi Andrey! Thank you for providing us feedback! While I am glad you were eventually able to get your issue resolve, I am very sorry to hear about your frustrating experience at our store. When our customers present us with an issue, we aim to be proactive and provide actionable solutions. Anything less is unacceptable. We appreciate your comments, and will work hard to be better in the future!
Sales staff failed to resolve account deletion issues after one month.