Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Persistent mobile internet connectivity issues and lack of effective store support.
Business reply on Google
We're sorry to hear about the issues with your service, Dash Door. Our goal is to provide you with the best wireless network and best customer service experience. We're escalating your review internally so the appropriate team can look into this. We hope we can provide you with better support in the future.
Verizon canceled a prepaid order before the stated pickup deadline.
Business reply on Google
Hi Robert, we're sorry to hear about the issues you had with your order. Customer service is important to us, and we want to make every transaction seamless. It's disappointing to learn that we missed the mark. Your feedback has been escalated for further review. We hope we can win back your trust and confidence in the future.
physical store location unable to perform basic customer service tasks
Business reply on Google
Hi Thalia, we are certainly concerned to hear about this. This does not represent our values at Verizon. Our goal is to not only provide the best wireless network, but provide the best possible experiences for our customers. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1552423481 so we can get in touch with you.
Sales staff provided misleading information regarding promotions and phone protection…
Business reply on Google
This is concerning to hear, B LG. Trust and integrity are very important to us, and we always want to be completely transparent with you so that we may avoid any unexpected charges. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1540085733 so we can get in touch with you. We value every member of the Verizon family and hope you will give us a chance to win back your confidence.
Staff member lacked knowledge regarding account sign up procedures.
Business reply on Google
This is not the impression we want to leave, Kiara. Providing excellent service and displaying product knowledge are priorities for our team, and it sounds like we didn't deliver this time. We value every member of the Verizon family and hope you give us another chance to take care of your wireless needs in the future.
Staff caused data loss and customer cannot reach support
Business reply on Google
We're sorry you didn't have a great experience with us, Sharon. We want to help you as much as we can whenever you visit our store. We're disappointed that we could not resolve your issue last time. Your feedback has been escalated for further review. We value the years that you have been a member of the Verizon family, and hope you will give us another chance to win back your trust and confidence in the future.
The store failed to notify the customer of their turn.
Business reply on Google
This is disappointing to hear, Sam. We strive to make every customer experience a positive one and we apologize that we did not hit the mark here. We highly appreciate your feedback, and hope you'll give us a chance to turn things around on your next visit.
Staff provided misleading information regarding device contracts and hidden costs.
Business reply on Google
This is not the experience you should expect as a Verizon customer, Benjamin. Trust and integrity are important to us and our intention is to always take care of your wireless needs. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1459551932 so we can get in touch with you.
Staff are unhelpful and avoid assisting customers.
Business reply on Google
Hello Stacey, we apologize for the inconvenience caused. Our team should always be ready to help you with urgency and professionalism, and it's disappointing to learn we missed the mark. We hope you'll give us another chance to provide better service in the future.
Store employee was rude and made unprofessional comments to the customer.
Business reply on Google
We are sorry to hear you didn't have a good experience at our Dublin store, Jamelia. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We appreciate your feedback and hope you can give us another chance to provide better assistance.
Employee made unauthorized charges and provided incorrect technical information.
Business reply on Google
Hi Rachel, we're sorry you had a frustrating time trying to get help with your bill. We hold ourselves to the highest standards of integrity and customer service, and our intention is to always take care of your wireless needs. We are certainly concerned to hear about this, and will be escalating your review so the appropriate team can look into this. We hope we can win back your trust and confidence.
Staff refused to provide in-store account assistance
Business reply on Google
We're so sorry to hear you didn't have a great experience with us, W Badenhope. Our team should always be ready to help you with urgency and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We are always improving and hope you'll give us another chance to win back your trust and confidence.
Sales associate provided unhelpful service regarding flip phone information.
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help, David. We want to make sure our customers feel welcome and supported at our store and it sounds like we fell short this time. We hope you'll give us a chance to provide an excellent experience on your next visit.
Store staff failed to disconnect service as requested by the customer.
Business reply on Google
We're sorry to hear about the difficulties you had with your bill, Bee. We should always be completely transparent with you so that we can avoid any unexpected charges. Your feedback has been escalated for further review. We will continue to improve our customer service and hope you'll give us another chance to win back your trust and confidence.
customer service failed to activate a new phone number
Business reply on Google
We're sorry for the wait and inconvenience, Dano. We know your time is valuable and we always want to get you taken care of as quickly as possible. We hope you'll give us another chance for a speedier experience in the future.
Store manager failed to prevent an attempted identity theft incident.
Business reply on Google
We are certainly concerned to hear about this, Sarah. We will look into this situation immediately. Could you please reach out to us at [email protected] so we can investigate this further? Please include your contact information and reference #1026699151. Thank you.
Incorrect billing quotes and disputes regarding returned equipment.
Business reply on Google
We're disappointed to hear how frustrating it has been for you to get a resolution, Mike. We will be escalating your review so the appropriate team can look into this. Please reach out to us at [email protected] so we can follow up with you. Please provide your contact information and include reference #989472193. Thank you for your feedback.
Staff provided incorrect information regarding phone case compatibility with wireless…
Business reply on Google
We're sorry to hear about your frustrating experience, Joe. We know how important it is to have your phone all ready to go before you leave our store. We're disappointed we missed the mark and will work to improve our service. We hope you'll give us a chance to make it right next time.
Staff member was condescending and rude to the customer
Business reply on Google
Hi Casaundra, we're sorry you didn't have a great experience with our team. You should always expect to be treated with respect and dignity at our store. We're disappointed we missed the mark and will work to improve our service. We hope you'll give us a chance to turn things around on your next visit.
Staff refused to install a screen protector and provided poor service.
Business reply on Google
Hello Stephanee, we want to make sure our customers feel welcome and supported at our store. I'm sorry to hear you had a frustrating time trying to get help. We hold ourselves to high standards of customer service, and it sounds like we fell short this time. We hope you'll give us a chance to provide an excellent experience on your next visit.