Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Higher monthly costs and poor service activation experience.
Business reply on Google
Kristi, we certainly strive for a better experience for our customers. We would like to dive deeper into this. Please reach out to us with details of your visit at 877-851-0649 or [email protected]. -- Cellular Sales Customer Servic
Staff member made unauthorized account changes and lied about the actions.
Business reply on Google
Michelle, this is not the experience we strive for. Our customer service team is ready to help. Please call us at 877-851-0649 or reach out via email at [email protected]. -- Cellular Sales Customer Service
Unauthorized plan change resulted in permanent loss of cloud data.
Business reply on Google
Krystyna, thank you for sharing your experience. We understand the frustration and the impact this has had on your memories. We understand how important this is and appreciate you taking the time to let us know. If you’d like to discuss this further or see if there’s any way we can assist, please contact us at 877-851-0649.--Cellular Sales Customer Service Team
Customer waited forty-five minutes without receiving assistance from staff.
Business reply on Google
We are sorry you had this experience. We aim for better, and your feedback helps us improve. Please reach out to us with details of your visit at 877-851-0649 or [email protected] so we can see what went wrong and fix it. -- Cellular Sales Customer Service
Staff member was unprofessional and unable to access customer account information.
Business reply on Google
We certainly strive for a better experience for our customers, Thias. Reviews like yours allow us to improve our customer experience. Feel free to reach out to our team at 877-851-0649 or [email protected] and provide case number (1034930) for reference. --Cellular Sales Customer Service
Store employee provided false information regarding promotional billing credits.
Business reply on Google
Amy, we certainly strive for a better experience for our customers. Feel free to reach out to us with details of your visit at 877-851-0649 or [email protected] and provide case number (1030479). --Cellular Sales Customer Service
Employee misrepresented costs and added unauthorized charges to the customer bill.
Business reply on Google
Thank you for reaching out, Kendra. If you need any further assistance, contact our Customer Service Team at 877-851-0649 or [email protected]. Reference case (1026104).--Cellular Sales Customer Service
Customer charged duplicate activation fees for new phone upgrades.
Business reply on Google
You just made our day! Thanks, Courtney , for taking a minute to share some happiness with us. We strive for a high level of service and are glad to hear that Brandon met that level! We look forward to helping you with your future wireless needs! -- Cellular Sales Customer Service 1-877-851-0649
Sales staff provided misleading information regarding store authorization and service…
Business reply on Google
Reviews like yours allow us to improve our customer experience. Christina, if you would like to share more with our team, contact us at 877-851-0649 or [email protected] and provide case number (1007513) for reference. -- Cellular Sales Customer Service
customer overcharged due to misleading trade-in promotion and billing errors
Business reply on Google
Thank you for sharing your experience with us, Aiden. If you would like to provide more details, contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (1004117). --Cellular Sales Customer Service
Unauthorized third-party store charging fraudulent fees and selling fake plans
Business reply on Google
Shashidhar, thanks for taking the time to share your concern. Please feel free to reach out to us with details of your purchase at 877-851-0649 or [email protected] and provide case number (1003535) so we can better assist you. -- Cellular Sales Customer Service
deceptive sales tactics and hidden fees regarding internet service
Business reply on Google
Thank you for sharing your experience with us, Mari. If you would like to provide more details, contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (1002342). --Cellular Sales Customer Service
Salesperson misrepresented phone model year and altered device settings to deceive.
Business reply on Google
Thank you for sharing your experience with us. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00983021). -- Cellular Sales Customer Service
Monthly bill significantly increased due to errors during phone upgrade
Business reply on Google
Thank you for sharing your experience with us. If you would like to provide more details, do not hesitate contact our Customer Service team at 877-851-0649 or [email protected] and provide case number (00980078). -- Cellular Sales Customer Service
Employee unauthorizedly changed plan and added services without customer consent.
Business reply on Google
Thank you for taking the time to share, Kevin. If you need any further assistance, contact our Customer Service Team at 877-851-0649 or [email protected]. Reference case (963562). --Cellular Sales Customer Service
excessive wait time for service despite staff availability
Business reply on Google
Thank you for taking the time to share, Christopher. If you would like to share more with our team, please contact us at 877-851-0649 or [email protected] and provide case number (00955869). -- Cellular Sales Customer Service
Sales representative provided false information regarding monthly phone bill costs.
Business reply on Google
Thank you for taking the time to share, Jennifer. If you would like to share more with our team, please contact us at 877-851-0649 or [email protected] and provide case number (00902499). -- Cellular Sales Customer Service
Employee added unauthorized services and increased customer monthly bill
Business reply on Google
Thank you for taking the time to share, LK. If you would like to share more with our team, please contact us at 877-851-0649 or [email protected] and provide case number (00874003). -- Cellular Sales Customer Service
Salesperson used manipulative tactics and pressured customer into unwanted service plans.
Business reply on Google
We appreciate your feedback, Flores. We strive for a high level of service and are glad to hear that Mike met that level! Thank you for being with Cellular Sales! -- Cellular Sales Customer Service 1-877-851-0649
Manager failed to disclose necessary steps for promotional credit eligibility
Business reply on Google
Thank you, for sharing your experience. If you need any further assistance, contact our Customer Service Team at 877-851-0649 or [email protected]. Reference case (693159).--Cellular Sales Customer Service