Verizon

Store charged unauthorized fees for phone setup and activation

Store staff refused to assist with account lookup

excessive wait time due to understaffing at the store

Employee followed customer outside while brandishing a firearm

Screen protector broke immediately and warranty replacement process is difficult.

Employee was verbally abusive and threatened an elderly customer

Promotional trade-in credit was not applied to the monthly bill.

store staff failed to acknowledge customers waiting for assistance

Staff failed to acknowledge or greet customers upon entry.

Staff was distracted and provided unhelpful instructions for a broken device.

Staff provided incorrect insurance information and failed to assist with claim processing.

Store staff refused to accept a return despite corporate verification.

Unauthorized charges and failure to process device returns at retail store.

The store charges additional activation fees not found at corporate branches.

Third-party store misrepresents itself and hides return policy details.

store staff refused to honor online order pickup and provided conflicting information

Employee suspected of selling stolen or broken devices

Hidden shipping fees charged for free screen protector replacements